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asgiom / cr8-brm-mobile-issues

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[BUG] No notice for rejected KYC #67

Closed danielwwf closed 4 years ago

danielwwf commented 4 years ago

Describe the bug If the KYC gets rejected by ever, we don't receive an update about that on the backend and the app is stuck in KYC pending.

To Reproduce Steps to reproduce the behavior:

  1. Submit KYC that will fail

Expected behavior The Backend should update according to the status from aver and the wallet should offer an option to do kyc. If a submission is rejected, it usually comes along with a reason, we need to pass that reason on to the user eg. "Unreadable Documents Or Missing Verification Information"

Additional context Add any other context about the problem here.

t3nshi commented 4 years ago

Actually the aver callback usually reports when KYC succeeds... or when it fails.. and this is reported to the wallet to let the user know through the websocket... What you describe seems a bug on the aver part... or maybe they change something... let's wait for @viktorhugo to report back about it.

t3nshi commented 4 years ago

I think we will have this sorted out soon. We already implemented some changes both on back-end and wallet I am testing now to complete this.

danielwwf commented 4 years ago

Did submit kyc that got rejected right away, the app didn't tell me about it, even after a restart. went to the backend, refreshed the KYC manually, got the result in "rejected", no change on the app. restarted it, still telling me it's pending on the app

t3nshi commented 4 years ago

I will do your steps to see if I get same result.

danielwwf commented 4 years ago

We are now getting a message and a button to redo the KYC if it fails, but the reason is still missing.

image

If you click "Proceed To KYC" you get a screen telling you "Your KYC is pending. Please wait until approved."

Also, it should say "Proceed to KYC"

You are then stuck.

t3nshi commented 4 years ago

Well, I am not sure why there would be no reason, since the Aver call back usually gives the reason... Can you provide more information about the KYC process, or what you did to get this kind of rejection so I can see what they send?

danielwwf commented 4 years ago

This is fixed, we are now getting a message why KYC failed.