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aspectron / kdx

Kaspa Desktop Wallet based on the Kaspa Wallet framework
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Cannot Open The KDX Wallet #26

Open bagyanugraha opened 1 year ago

bagyanugraha commented 1 year ago

Windows10. After clicking the wallet icon (KDX), it doesn't show any responses.

aspect commented 1 year ago

Open Task Mamager and go to Details tab to see if KDX may be running in the background. If it does, kill the process by selecting it and clicking End Task.

Lawgend commented 1 year ago

hi aspect I tried that many times even try to uninstall the kdx and re install it. Still not working there are bunch of kdx.exe running in background but no wallet. any sollution? Tks

Lawgend commented 1 year ago

Open Task Mamager and go to Details tab to see if KDX may be running in the background. If it does, kill the process by selecting it and clicking End Task.

I tried to delete all the folder in %localappdata%\kdx\User Data aswell but when I run kdx it start to create all those folder again but wallet not show up any help? Thanks

aspect commented 1 year ago

This is unusual as there are hundreds of users running it.

There are few things that interfere with the application. Windows firewall is one. Usually when running first time, windows asks for network permissions, if this is ignored (or on some systems we've seen that dialog never come up), kdx can have issues, but that is usually exhibited by kdx starting and kaspad not working. Although kdx does check for updates on start. I would recommend going to firewall and adding kdx.exe to the list of allowed apps.

Another can be antivirus. A custom one or the defender. Try checking the antivirus settings to see if it may be reporting something related. Usually, after node/mining software is released, it takes few months and it gets added to antivirus databases because some Trojans tend to abuse mining software by including miners in their code to mine using compromised computers. If you download from kdx.app it is fine, but the antivirus may be reporting it anyways as what is known as "false positive".

If none of that helps, I will be online in about a week from now as I've been travelling, and we will be releasing an update. Once this is done, perhaps newer version will behave better, or at least I will be available to take a look at your issue remotely to try to understand what the issue might be.

Lawgend commented 1 year ago

This is unusual as there are hundreds of users running it.

There are few things that interfere with the application. Windows firewall is one. Usually when running first time, windows asks for network permissions, if this is ignored (or on some systems we've seen that dialog never come up), kdx can have issues, but that is usually exhibited by kdx starting and kaspad not working. Although kdx does check for updates on start. I would recommend going to firewall and adding kdx.exe to the list of allowed apps.

Another can be antivirus. A custom one or the defender. Try checking the antivirus settings to see if it may be reporting something related. Usually, after node/mining software is released, it takes few months and it gets added to antivirus databases because some Trojans tend to abuse mining software by including miners in their code to mine using compromised computers. If you download from kdx.app it is fine, but the antivirus may be reporting it anyways as what is known as "false positive".

If none of that helps, I will be online in about a week from now as I've been travelling, and we will be releasing an update. Once this is done, perhaps newer version will behave better, or at least I will be available to take a look at your issue remotely to try to understand what the issue might be.

I have check firewall and antivus all clear. Still don't know what happen. I was running the kdx then the computer suddent restart then it just broke. Have tried everyway. Fresh install after remove all the folder not work. Tried delete all the folder relate to kdx still not work. Would appricated if you could check it aspect! Kind regards

Lawgend commented 1 year ago

I have tried to run kaspad in Program Files\Kaspa\KDX\bin\windows-x64 it running for some reason. but the kdx.exe doesn't show up the UI. It appear in task manager and running in background. Tried to leave it for couple hours. Not show up anything. Checked the wiki page of KDX to see if there is any folder could relate to the problem. Removed everything. re-install, not working.

Lawgend commented 1 year ago

Thanks Aspect for the update, it seem working now after the update!

cheeto4200 commented 1 year ago

im having the exact same issue. just updated to v2.12.0 but the same issue is also occuring on my laptop which has the previous version. this has happened before and nothing seems to work until one day after being out of town, it just worked. but im honestly freaking out a little bit here because i have been mining to my wallet since b4 KAS was listed on exchanges and now that its actually been pumping, i cant touch my funds (if they are even still "mine" at all)

edit i have tried all of the above suggestions and no avail*

NotoriousPyro commented 1 year ago

Check the config file at ~/.kdx/config.json (for Windows this translates to %homepath%\.kdx\config.json) does not point to a now non-existent drive. Mine was pointing to a drive no longer in the system and it would not start up because of this. As soon as I changed the drive it started up.

You can also check the log file at %localappdata%\kdx\User Data\chrome_debug.log to confirm if this is the case.