AsTeRICS-Ergo.exe does not work on Win 8.1 - error of missing .dll (Installer Problem)

asterics / AsTeRICS-Ergo

AsTeRICS based edition for occupational therapy. It will contain parametrizable models for environmental control, game accessibility and other use cases with easy configurator user interfaces.

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AsTeRICS-Ergo.exe does not work on Win 8.1 - error of missing .dll (Installer Problem) #112

Open klues opened 6 years ago

klues commented 6 years ago

I've tried to install AsTeRICS-Ergo 3.3 and 4.0 on a Windows 8 Virtual Machine - both did not work :'(

at starting with AsTeRICS-Ergo.exe: http://prntscr.com/h8qd1c
at starting with start.bat: http://prntscr.com/h8qbiw

After installing JDK on the virtual machine, the .bat works, the .exe not.

klues commented 6 years ago

The error message at starting AsTeRICS-Ergo.exe is: api-ms-win-crt-utility-l1-1-0.dll is missing although this file is present in AsTeRICS-Ergo/runtime/bin

klues commented 6 years ago

the last version where the AsTeRICS-Ergo.exe works is 3.2.3. On 3.3.0 and 4.0.0-alpha the error-message regarding the missing .dll appears. Also tested this on Win8 Tablet -> the same.

klues commented 6 years ago

comparing 3.2.3 with 3.3.0 on AsTeRICS-Ergo repo: https://github.com/asterics/AsTeRICS-Ergo/compare/v3.2.3...v3.3.0

comparing 3.2.3 with 3.3.0 on AsTeRICS repo: https://github.com/asterics/AsTeRICS/compare/29e049a172d3d5c02407ab7fdb74ec9bb49ede1d...456859a8cbc2056bac6c6232f60327f30dff55b5

klues commented 6 years ago

"good" news: I rebuilt AsTeRICS-Ergo 3.2.3 with tags/v3.2.3 and commit https://github.com/klues/AsTeRICS/commit/f877ab93d39394ba9856159de3d87e07dbdf2e7d in my AsTeRICS-Ergo fork (should be the right version for 3.2.3) and I got the same dll-error.

so the problem is not in the code, but somehow in my installer-creation-suite. maybe different JDK, maybe different wix-toolset?!

klues commented 6 years ago

installers created on the computer of @deinhofer work on the Win8 virtual machine. Program versions installed on his computer:

Java: 1.8.0_131
InnoSetup: 5.5.4
Visual C Redistributable: 2008, 2010, 2012, 2013, 2015

so first "fix": @deinhofer creates installers. I'll try to install the same versions like above and check if installer creation then also works on my PC.

deinhofer commented 6 years ago

Please try it with the 4.4.0-alpha2 version

klues commented 6 years ago

uploaded a second release (4.0.0-alpha2) built with my private pc:

JDK: 1.8.0_121
InnoSetup: 5.5.9
Visual C Redistributable: 2005, 2008, 2010, 2012, 2013, 2017
.NET Framework: 4.5.1, 4.6, 4.6.1

klues commented 6 years ago

@ dll problem: tried to:

use same JDK as @deinhofer
use same InnoSetup-version
install all/different version of Visual C++ Redistributable

but nothing fixed the issue - still the missing dll-problem on Windows 8. However, I'll set lower priority to this issue now, because we have the workaround to build releases on the laptop of @deinhofer

stefaniehoechtl commented 6 years ago

I also had the problem of the missing .dll (AsTeRICS Ergo 4.0.0-alpha), testing with v4.0.0-alpha3 the installation of AsTeRICS Ergo was successful. (Microsoft Windows Vista Home Premium, VAIO Sony Corporation VGN-FW21M)

klues commented 6 years ago

yeah, good that it works now with alpha3 :)

klues commented 6 years ago

issue is fixed for production, which means that it is not a problem for the releases right now - we just build the release on one of the Laptops where it works (my private laptop and the laptop of @deinhofer).

however the issue is still open, because I want to find out the reason, why installer creation does not work on some systems/on my work laptop?!