Add a feature to the chanspy mode to be in line with the recent GDPR legislation in Europe and with the Trade Union Rights of Call Center operators, whereby each operator must be informed in advance, for example with a beep, that a Team Leader starts a session of listening. At the moment if a listening session is started, the person being listened to has no evidence that this is happening.
Add a feature to the chanspy mode to be in line with the recent GDPR legislation in Europe and with the Trade Union Rights of Call Center operators, whereby each operator must be informed in advance, for example with a beep, that a Team Leader starts a session of listening. At the moment if a listening session is started, the person being listened to has no evidence that this is happening.
Info: https://community.freepbx.org/t/chan-spy-beep-mode/94434/7