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astro-datalab / datalab

Python client to interface with the NSF NOIRLab's Astro Data Lab Science Platform.
MIT License
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Log in fails #41

Closed steveschulze closed 2 years ago

steveschulze commented 2 years ago

Hi,

I installed version 2.19.2 on python 3.7 and 3.8. When I do datalab or datalab status, I get the webpage's output. I always fail to log in. The error message is:

datalab login
user (default: None): USERNAME
password (default: None): PASSWORD
login error: tok = AuthManager Service not responding.
AuthManager Service not responding.

This error also occurs after removing $HOME/.datalab.

Do you have a suggestion about what might cause this problem?

Cheers,

Steve

rnikutta commented 2 years ago

Hi Steve, please install the new (from last week) v2.20.0, and remove ~/.datalab/dl.conf. The old noao.edu domain finally expired last week, and we updated everything to noirlab.edu.

Cheers, Robert

steveschulze commented 2 years ago

Hi Robert,

Thanks. I installed the new version. I tried to log in but my account was suspended after the first attempt:

datalab login
user (default: None): USERNAME
password (default: None): PASSWORD
login error: tok = Error: Account is suspended
Error: Account is suspended

Who do I have to contact to unlock my account?

Cheers,

Steve

mjfitzpatrick commented 2 years ago

Hi Steve,

Your account has been reactivated, please let us know if you continue to have problems.

Cheers, -Mike

On Mon, Dec 6, 2021 at 10:20 AM steveschulze @.***> wrote:

Hi Robert,

Thanks. I installed the new version. I tried to log in but my account was suspended after the first attempt:

datalab login user (default: None): USERNAME password (default: None): PASSWORD login error: tok = Error: Account is suspended Error: Account is suspended

Who do I have to contact to unlock my account?

Cheers,

Steve

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steveschulze commented 2 years ago

Hi Mike and Robert,

It worked. Thanks a lot for quick help!

Cheers,

Steve