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atefsaeed2010 / datacard

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Advanced Statistics #28

Closed GoogleCodeExporter closed 9 years ago

GoogleCodeExporter commented 9 years ago 
CLI> datacard show device statistics

ACD: 3:35  (Average Call Duration) --> Total answered minutes/Total number of 
answered calls
ASR: 78%  (Answered Seize Ratio) --> Total answered calls/Total calls

Original issue reported on code.google.com by pag...@gmail.com on 7 Jan 2011 at 10:50

GoogleCodeExporter commented 9 years ago 
how much will be zero divided by zero ?

Original comment by bg_...@mail.ru on 8 Jan 2011 at 10:12

GoogleCodeExporter commented 9 years ago 
ok, a bit of code:

if total_num_ans_call != 0  then

   ACD=ans_min/total_num_ans_call

else

  ACD=--:-- 

end

If total_calls != 0 then

  ASR= total_ans_call/total_calls

else

  ASR=--%

end

;)

Original comment by pag...@gmail.com on 9 Jan 2011 at 3:31

GoogleCodeExporter commented 9 years ago 
ACD=:)

better :)

Original comment by bg_...@mail.ru on 9 Jan 2011 at 5:22

GoogleCodeExporter commented 9 years ago 
added in r176

Original comment by bg_...@mail.ru on 24 Jan 2011 at 5:38