Tuya smart scenes aren't imported into the Homey app

[Herogjan]

Homey version

Homey app 8.4.0.1538

Tuya app version

V1.3.1

App diagnostics report ID

0c512c7d-fe8c-43f6-bc84-ca5e6696820f

Description

Scenes aren't imported into homey. I installed test version, still not working. Tried to re-authorize tuya, not working.

The scenes I've created in the tuya smart app aren't visible on the tuya scenes card in homey.

I want to create a flow, which triggers a tuya scene. Now it's not possible as i get the error no scenes found.

Device specification

No response

[bobvandevijver]

I believe you might be referring to scenes specifically for a particular device, but we only support scenes that are defined for your Tuya home.

[Herogjan]

Tuya home, could you elaborate? Is this a specific device or are these scenes created in the tuya my home section?

I added a screenshot of where the scenes are created. And a screenshot of one of those scenes. And a screenshot of the devices which are used in that scene.

[bobvandevijver]

Those scenes should indeed be visible, so I am not sure why it isn't working for your account. The only thing I can think of is that you do not have sufficient access to the homey (which seems weird given your screenshots) or that you have entered something in the flow card. Can you share a screenshot of the flow card (make sure to wait for a couple of seconds to allow for the scenes to load).

[Herogjan]

Created the screen shots, waited a couple of seconds. Flow card doesn't get populated with scenes.

I want to use this flowcard in the "then" section (also only place where available).

[bobvandevijver]

That would mean that you indeed have no access to the scenes within your home, but unfortunately I do not know why that would be.

[julianborghuis]

I have the same

[Herogjan]

Are there any extra logs, or is the any additional information you need to get this solved?

Op wo 11 sep 2024 09:03 schreef Bob van de Vijver @.***

:

That would mean that you indeed have no access to the scenes within your home, but unfortunately I do not know why that would be.

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[bobvandevijver]

You can submit additional reports (make sure to share the report id here) so I can confirm it is the same issue.

[Herogjan]

Installed V1.3.5 tried again, still not working

Report id:d513b067-9552-4698-a9ff-65a01556d4b4

[bobvandevijver]

The source of this issue has been found on the Tuya cloud side: they are working on a solution and hopefully this issue should fix itself somewhere next week for existing users.

It might be the case that a device repair solves the issue already, so you can try that. Otherwise you will have to wait until it is fixed on the cloud side.

[Herogjan]

That's good news!

I tried to repair the devices today (did in the past also), and now it's working. Scenes are imported!

Op vr 20 sep 2024 13:19 schreef Bob van de Vijver @.***

:

The source of this issue has been found on the Tuya cloud side: they are working on a solution and hopefully this issue should fix itself somewhere next week for existing users.

It might be the case that a device repair solves the issue already, so you can try that. Otherwise you will have to wait until it is fixed on the cloud side.

— Reply to this email directly, view it on GitHub https://github.com/athombv/com.tuya/issues/209#issuecomment-2363496210, or unsubscribe https://github.com/notifications/unsubscribe-auth/BLBHCOZENMUMLK4E2MN4CRLZXQAEVAVCNFSM6AAAAABN4HHOY2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNRTGQ4TMMRRGA . You are receiving this because you authored the thread.Message ID: @.***>

[bobvandevijver]

That's great to hear! 🎉