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athombv / com.tuya

Tuya app for Homey
https://homey.app/a/com.tuya
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Unable to link Tuya to Homey #295

Open svenhaitjema opened 4 weeks ago

svenhaitjema commented 4 weeks ago

Homey version

Cloud & Bridge

Tuya app version

v1.4.1

App diagnostics report ID

8a5dbc48-165a-46e6-bf3c-c53f7314865f

Description

When trying to link Homey with my Tuya account (I tried two different Tuya accounts, of which 1 was newly created as test), I get an error at step 7 of the process (selecting your region & email address). The App then gives an error popup saying: 'No matching App user information, please re-enter of switch the regional version.'

It is not possible to proceed past this page, making it impossible to link Tuya and Homey atm.

Device specification

No response

shaarkys commented 4 weeks ago

Just to clarify - not individual issue, multiple users reports the same : https://community.homey.app/t/app-cloud-official-tuya-app-for-homey/106779/522 https://community.homey.app/t/app-cloud-official-tuya-app-for-homey/106779/521 etc.

Ludovic59320 commented 4 weeks ago

idem pour moi avec deux comptes tuya smart et smart life sur deux adresses différentes Capture d’écran 2024-10-30 181113

bobvandevijver commented 4 weeks ago

It looks like something has gone wrong on the Tuya cloud side regarding app selection; we have contacted them and are currently awaiting their response.

vemvik commented 3 weeks ago

Same problem for me.

wannes62 commented 3 weeks ago

Same problem for me.

bobvandevijver commented 3 weeks ago

If you want to be kept up to date please just click subscribe in the left column; there is no need to comment that you have the same issue.

For now I can only share what is posted on the community forum thread as shared by Doekse:

It appears that Tuya has disabled our authentication method for new users without prior notice. We’re escalating this issue to a higher level within Tuya for resolution.

LG received an email from the Tuya team, and the TL;DR is that Tuya is now asking us to pay for their private cloud environment, despite our original agreement that we wouldn’t incur these charges.

It seems likely that this shift is related to our main contact at Tuya leaving, as she was the one championing our partnership internally.

We’re actively working on a solution and will keep everyone updated. :raised_hands:

guenal0750 commented 2 weeks ago

Any news ?

shaarkys commented 2 weeks ago

https://community.homey.app/t/app-cloud-official-tuya-app-for-homey/106779/670?u=sharkys