search

athombv / com.tuya

Tuya app for Homey
https://homey.app/a/com.tuya
17 stars 12 forks source link

Unable to link Tuya to Homey #295

Open svenhaitjema opened 3 hours ago

svenhaitjema commented 3 hours ago

Homey version

Cloud & Bridge

Tuya app version

v1.4.1

App diagnostics report ID

8a5dbc48-165a-46e6-bf3c-c53f7314865f

Description

When trying to link Homey with my Tuya account (I tried two different Tuya accounts, of which 1 was newly created as test), I get an error at step 7 of the process (selecting your region & email address). The App then gives an error popup saying: 'No matching App user information, please re-enter of switch the regional version.'

It is not possible to proceed past this page, making it impossible to link Tuya and Homey atm.

Device specification

No response

shaarkys commented 3 hours ago

Just to clarify - not individual issue, multiple users reports the same : https://community.homey.app/t/app-cloud-official-tuya-app-for-homey/106779/522 https://community.homey.app/t/app-cloud-official-tuya-app-for-homey/106779/521 etc.

Ludovic59320 commented 3 hours ago

idem pour moi avec deux comptes tuya smart et smart life sur deux adresses différentes Capture d’écran 2024-10-30 181113

bobvandevijver commented 2 hours ago

It looks like something has gone wrong on the Tuya cloud side regarding app selection; we have contacted them and are currently awaiting their response.