Open svenhaitjema opened 3 hours ago
Just to clarify - not individual issue, multiple users reports the same : https://community.homey.app/t/app-cloud-official-tuya-app-for-homey/106779/522 https://community.homey.app/t/app-cloud-official-tuya-app-for-homey/106779/521 etc.
idem pour moi avec deux comptes tuya smart et smart life sur deux adresses différentes
It looks like something has gone wrong on the Tuya cloud side regarding app selection; we have contacted them and are currently awaiting their response.
Homey version
Cloud & Bridge
Tuya app version
v1.4.1
App diagnostics report ID
8a5dbc48-165a-46e6-bf3c-c53f7314865f
Description
When trying to link Homey with my Tuya account (I tried two different Tuya accounts, of which 1 was newly created as test), I get an error at step 7 of the process (selecting your region & email address). The App then gives an error popup saying: 'No matching App user information, please re-enter of switch the regional version.'
It is not possible to proceed past this page, making it impossible to link Tuya and Homey atm.
Device specification
No response