Jira cloud for sketch plugin failing to display input to add Atlassian site

[ralphnakhle-zz]

Plugin window open but display nothing. Cannot enter site to connect. Any ideas how to fix this? Thanks

[kannonboy]

Thanks for the report! To help me troubleshoot, would you mind commenting here with:

• Your Sketch.app version.
• Your macOS version.
• Your Safari version (I know this sounds weird - but Sketch plugins actually run inside a Safari context)

Also, would you mind sending me your plugin log file? Depending on the plugins you have installed, it may contain potentially sensitive information, so best to email it to me directly at tim@atlassian.com. The file is automatically whenever Sketch is restarted, so you'll need to:

• Reproduce the problem (i.e. click on the 'Jira' menu)
• Grab the file at ~/Library/Logs/com.bohemiancoding.sketch3/Plugin Output.log

An easy way to get to this file is by opening Console.app (under Applications -> Utilities), navigating to Plugin Output.log, right-clicking and clicking "Reveal in Finder".

Sorry you've hit this issue, we should have you up and running soon!

[ralphnakhle-zz]

Here's the info: Sketch 47.1 - most recent macOS Sierra 10.12 Safari Version 10.0

Sending the log file by email. Thanks a lot Tim!

[kannonboy]

Thanks Ralph! Would you mind upgrading Safari? I've seen a similar issue with versions prior to v10.1.2.

[ralphnakhle-zz]

It works now! Thanks a lot Tim :)