Error: Ledger device is unavailable

[kerner1000]

I cannot connect to my Ledger device.

Steps to reproduce: 1) Start Ledger device, oben the Komodo app. 2) Open https://atomiclabs.github.io/ledger-kmd-reward-claim/. (Tested with Firefox and Chrome) 3) Click "Check Rewards" 4) Get "unavailable" error.

I can connect other usb-apps, such as the "TronWalletPlay" or "Ledger Live Desktop" app, so I assume the usb-connection is working in principle.

cat /etc/lsb-release 
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=19.04
DISTRIB_CODENAME=disco
DISTRIB_DESCRIPTION="Ubuntu 19.04"

[Dectman]

Same problem....updated firmware but that did not help

[kerner1000]

Tried again, now I get #21

Error Bitcoin JSON-RPC: Request Error: connect ECONNREFUSED 127.0.0.1:8232

[ElvisPresly]

Error Bitcoin JSON-RPC: Request Error: connect ECONNREFUSED 127.0.0.1:8232

[lukechilds]

The issue should now be resolved: https://github.com/atomiclabs/ledger-kmd-reward-claim/issues/21#issuecomment-591851710

[Dectman]

Still not working for me.....error exporting and ledger device unavailable

[ElvisPresly]

@Dectman update Ledger Komodo app on your device

[Dectman]

just updated drivers, 1.3.21; did not work. Keeps saying "could not complete sign in" and then later device unavailable

[ElvisPresly]

@Dectman On your device, in Komodo app. Settings->Public keys export->Auto Approval

[Dectman]

appreciate the help. I put it on auto approval but that did not work...it tries couple of times in sequence but fails every time. Tried 2 different browsers and different cables. Would be weird if it's only me so i'll keep an eye out on Github if more reports come in.

[ElvisPresly]

It’s work only Google Chrome

[Dectman]

i always used to claim fine in Firefox. Tried Chrome just now, same result