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att / rcloud

Collaborative data analysis and visualization
http://rcloud.social
MIT License
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Frequent timeout/crash under Please Wait #2633

Open dkey-pugh opened 5 years ago

dkey-pugh commented 5 years ago

Testing on the AWS instance and I am getting the Please Wait spiner covering a system hang or error. In other words, patiently waiting as instructed is pointless and a refresh indicates that the sesson had expired. Is this being used as a stand in error message? It's particularly noticeable testing in Firefox where it is far more frequent than in Chrome but I cannot determine whether this is related to the environment not the browser as such.

gordonwoodhull commented 5 years ago

Thanks @dkey-pugh.

I am not seeing this currently but I know the problem you are talking about. I think it is due to network issues.

I don't think we know that the websocket has died without trying something, and since we were waiting for something to complete, we don't know to try something else.

dkey-pugh commented 5 years ago

That would fit with what I am experiencing - I would suggest that an improved handling of the issue would be a 'nice-to-have' but if the trigger is down to the nature of the test instance or exaccerbated by the hosting then that's less of a blocker