Cannot print to Lexmark cs310dn

[madsci]

Hi I cannot print anymore to my Lexmark cs310dn laser printer. I a previous version (presumably 1.2) it was working.

The printer prints an empty sheet with following error "PDF Error 16: PostScript Error: SYNTAXERROR"

I tried more than one different document. Printing from linux is fine.

[attah]

Hi! I tested on my cs410n, which should be fairly similar, but it worked fine. The different documents you tried were not all from the same source, right? (I.e. will not be broken in the same way, if that is what you are hitting) I also assume they open fine in sailfish-office?

Could you also please send me the printer debug info (rapidly tap printer 5 times with no document selected). This way i can double-check the settings logic against your printer even if i don't have it here.

I can't immediately see anything in the 1.3-series that even touches this area; but it would be helpful if you found the latest working version. Old releases can be found here https://github.com/attah/harbour-seaprint/releases

As a workaround (should you need to print quickly), and further narrowing-down of the issue; you can manually select the format the document will be transferred as (if PDF was available, that will have been preferred for auto-detect). The raster formats will not have this exact issue at least, and it's not super clear if it was PDF or Postscript that failed either.

[madsci]

Thank you for your reply.

Yes, at least 3 pdf docs from different sources fail. On the pc, they open fine also in sailfish documents viewer.

After changing the print format, 'ps' is printing fine. Neither 'auto detect' nor 'pdf' prints the page.

I will try to install older versions to narrow down the issue. In the meantime, here is my config:

{ "charset-configured": { "tag": 71, "value": "utf-8" }, "charset-supported": { "tag": 71, "value": [ "utf-8" ] }, "color-supported": { "tag": 34, "value": true }, "compression-supported": { "tag": 68, "value": [ "none", "gzip" ] }, "copies-default": { "tag": 33, "value": 1 }, "copies-supported": { "tag": 51, "value": { "high": 999, "low": 1 } }, "device-service-count": { "tag": 33, "value": 1 }, "device-uuid": { "tag": 69, "value": "urn:uuid:e2d46294-263f-4d3c-8afa-7ebfee07af09" }, "document-format-default": { "tag": 73, "value": "application/octet-stream" }, "document-format-preferred": { "tag": 73, "value": "application/pdf" }, "document-format-supported": { "tag": 73, "value": [ "application/octet-stream", "image/urf", "image/pwg-raster", "application/pdf", "image/jpeg", "application/postscript", "application/vnd.hp-PCL", "text/plain" ] }, "document-format-varying-attributes": { "tag": 68, "value": "copies-supported" }, "document-password-supported": { "tag": 33, "value": [ 0 ] }, "finishings-default": { "tag": 35, "value": 3 }, "finishings-supported": { "tag": 35, "value": [ 3 ] }, "generated-natural-language-supported": { "tag": 72, "value": [ "en-us" ] }, "identify-actions-default": { "tag": 68, "value": "display" }, "identify-actions-supported": { "tag": 68, "value": [ "display", "sound" ] }, "ipp-features-supported": { "tag": 68, "value": [ "airprint-1.5", "wfds-print-1.0" ] }, "ipp-versions-supported": { "tag": 68, "value": [ "1.0", "1.1", "2.0" ] }, "job-constraints-supported": { "tag": 52, "value": [ { "media-col": { "tag": 52, "value": { "media-type": { "tag": 68, "value": "transparency" } } }, "resolver-name": { "tag": 66, "value": "duplex_transparency" }, "sides": { "tag": 68, "value": [ "two-sided-long-edge", "two-sided-short-edge" ] } } ] }, "job-creation-attributes-supported": { "tag": 68, "value": [ "compression-supplied", "copies", "date-time-at-completed", "date-time-at-creation", "date-time-at-processing", "document-format-supplied", "document-format-version", "document-format-version-supplied", "document-name-supplied", "finishings", "ipp-attribute-fidelity", "job-description", "job-id", "job-ids", "job-impressions", "job-impressions-completed", "job-k-octets-processed", "job-media-sheets", "job-media-sheets-completed", "job-name", "job-originating-user-name", "job-originating-user-uri", "job-pages", "job-pages-completed", "job-pages-completed-current-copy", "job-pages-per-set", "job-printer-up-time", "job-printer-uri", "job-sheets", "job-state", "job-state-reasons", "job-state-message", "job-template", "job-uri", "job-uuid", "lexmark.com-debug", "media", "media-bottom-margin", "media-col", "media-left-margin", "media-right-margin", "media-source", "media-top-margin", "media-type", "multiple-document-handling", "number-up", "orientation-requested", "output-bin", "output-mode", "page-ranges", "print-color-mode", "print-content-optimize", "print-quality", "print-scaling", "printer-resolution", "sides", "time-at-completed", "time-at-creation", "time-at-processing" ] }, "job-ids-supported": { "tag": 34, "value": true }, "job-impressions-supported": { "tag": 51, "value": { "high": 2147483647, "low": 1 } }, "job-media-sheets-supported": { "tag": 51, "value": { "high": 2147483647, "low": 1 } }, "job-pages-per-set-supported": { "tag": 34, "value": false }, "job-resolvers-supported": { "tag": 52, "value": [ { "media-col": { "tag": 52, "value": { "media-type": { "tag": 68, "value": "stationery" } } }, "resolver-name": { "tag": 66, "value": "duplex_transparency" }, "sides": { "tag": 68, "value": "one-sided" } } ] }, "job-sheets-default": { "tag": 68, "value": "none" }, "job-sheets-supported": { "tag": 68, "value": [ "none", "standard" ] }, "jpeg-k-octets-supported": { "tag": 51, "value": { "high": 196608, "low": 0 } }, "jpeg-x-dimension-supported": { "tag": 51, "value": { "high": 32768, "low": 1 } }, "jpeg-y-dimension-supported": { "tag": 51, "value": { "high": 32768, "low": 1 } }, "landscape-orientation-requested-preferred": { "tag": 35, "value": 4 }, "marker-colors": { "tag": 66, "value": [ "#00FFFF", "#FF00FF", "#FFFF00", "#000000" ] }, "marker-high-levels": { "tag": 33, "value": [ 100, 100, 100, 100 ] }, "marker-levels": { "tag": 33, "value": [ 30, 100, 50, 90 ] }, "marker-low-levels": { "tag": 33, "value": [ 21, 21, 21, 21 ] }, "marker-names": { "tag": 66, "value": [ "Cyan", "Magenta", "Yellow", "Black" ] }, "marker-types": { "tag": 68, "value": [ "toner-cartridge", "toner-cartridge", "toner-cartridge", "toner-cartridge" ] }, "media-bottom-margin-default": { "tag": 33, "value": 423 }, "media-bottom-margin-supported": { "tag": 33, "value": [ 423 ] }, "media-col-default": { "tag": 52, "value": { "media-bottom-margin": { "tag": 33, "value": 423 }, "media-left-margin": { "tag": 33, "value": 423 }, "media-right-margin": { "tag": 33, "value": 423 }, "media-size": { "tag": 52, "value": { "x-dimension": { "tag": 33, "value": 21000 }, "y-dimension": { "tag": 33, "value": 29700 } } }, "media-source": { "tag": 68, "value": "tray-1" }, "media-top-margin": { "tag": 33, "value": 423 }, "media-type": { "tag": 68, "value": "stationery-lightweight" } } }, "media-col-ready": { "tag": 52, "value": { "media-bottom-margin": { "tag": 33, "value": 423 }, "media-left-margin": { "tag": 33, "value": 423 }, "media-right-margin": { "tag": 33, "value": 423 }, "media-size": { "tag": 52, "value": { "x-dimension": { "tag": 33, "value": 21000 }, "y-dimension": { "tag": 33, "value": 29700 } } }, "media-source": { "tag": 68, "value": "tray-1" }, "media-top-margin": { "tag": 33, "value": 423 }, "media-type": { "tag": 68, "value": "stationery-lightweight" } } }, "media-col-supported": { "tag": 68, "value": [ "media-size", "media-top-margin", "media-bottom-margin", "media-left-margin", "media-right-margin", "media-source", "media-type" ] }, "media-default": { "tag": 68, "value": "iso_a4_210x297mm" }, "media-left-margin-default": { "tag": 33, "value": 423 }, "media-left-margin-supported": { "tag": 33, "value": [ 423 ] }, "media-ready": { "tag": 68, "value": [ "iso_a4_210x297mm" ] }, "media-right-margin-default": { "tag": 33, "value": 423 }, "media-right-margin-supported": { "tag": 33, "value": [ 423 ] }, "media-size-supported": { "tag": 52, "value": [ [ { "x-dimension": { "tag": 33, "value": 9842 }, "y-dimension": { "tag": 33, "value": 19050 } }, { "x-dimension": { "tag": 33, "value": 9842 }, "y-dimension": { "tag": 33, "value": 22542 } }, { "x-dimension": { "tag": 33, "value": 10477 }, "y-dimension": { "tag": 33, "value": 24130 } }, { "x-dimension": { "tag": 33, "value": 17600 }, "y-dimension": { "tag": 33, "value": 25000 } }, { "x-dimension": { "tag": 33, "value": 16200 }, "y-dimension": { "tag": 33, "value": 22900 } }, { "x-dimension": { "tag": 33, "value": 11000 }, "y-dimension": { "tag": 33, "value": 22000 } }, { "x-dimension": { "tag": 33, "value": 21590 }, "y-dimension": { "tag": 33, "value": 27940 } }, { "x-dimension": { "tag": 33, "value": 18200 }, "y-dimension": { "tag": 33, "value": 25700 } }, { "x-dimension": { "tag": 33, "value": 21000 }, "y-dimension": { "tag": 33, "value": 29700 } }, { "x-dimension": { "tag": 33, "value": 14800 }, "y-dimension": { "tag": 33, "value": 21000 } }, { "x-dimension": { "tag": 33, "value": 21590 }, "y-dimension": { "tag": 33, "value": 33020 } }, { "x-dimension": { "tag": 33, "value": 13970 }, "y-dimension": { "tag": 33, "value": 21590 } }, { "x-dimension": { "tag": 33, "value": 21590 }, "y-dimension": { "tag": 33, "value": 34036 } }, { "x-dimension": { "tag": 33, "value": 10500 }, "y-dimension": { "tag": 33, "value": 14800 } }, { "x-dimension": { "tag": 33, "value": 21600 }, "y-dimension": { "tag": 33, "value": 35600 } }, { "x-dimension": { "tag": 33, "value": 21590 }, "y-dimension": { "tag": 33, "value": 35560 } }, { "x-dimension": { "tag": 33, "value": 18415 }, "y-dimension": { "tag": 33, "value": 26670 } }, { "x-dimension": { "tag": 51, "value": { "high": 29692, "low": 9855 } }, "y-dimension": { "tag": 51, "value": { "high": 43180, "low": 14808 } } } ] ] }, "media-source-default": { "tag": 68, "value": "tray-1" }, "media-source-supported": { "tag": 68, "value": [ "auto", "envelope", "manual", "tray-1" ] }, "media-supported": { "tag": 68, "value": [ "na_monarch_3.875x7.5in", "na_number-9_3.875x8.875in", "na_number-10_4.125x9.5in", "iso_b5_176x250mm", "iso_c5_162x229mm", "iso_dl_110x220mm", "na_letter_8.5x11in", "jis_b5_182x257mm", "iso_a4_210x297mm", "iso_a5_148x210mm", "na_foolscap_8.5x13in", "na_invoice_5.5x8.5in", "na_oficio_8.5x13.4in", "iso_a6_105x148mm", "om_universal_216x356mm", "na_legal_8.5x14in", "na_executive_7.25x10.5in", "custom_min_98.55x148.08mm", "custom_max_296.92x431.8mm" ] }, "media-top-margin-default": { "tag": 33, "value": 423 }, "media-top-margin-supported": { "tag": 33, "value": [ 423 ] }, "media-type-default": { "tag": 68, "value": "stationery-lightweight" }, "media-type-supported": { "tag": 68, "value": [ "envelope", "custom-media-type-customtype1", "custom-media-type-customtype2", "custom-media-type-customtype3", "custom-media-type-customtype4", "custom-media-type-customtype5", "custom-media-type-customtype6", "stationery", "cardstock", "transparency", "custom-media-type-recycled", "custom-media-type-glossy", "labels", "custom-media-type-bond", "stationery-letterhead", "stationery-preprinted", "custom-media-type-coloredpaper", "stationery-lightweight", "stationery-heavyweight", "custom-media-type-rough" ] }, "mopria-certified": { "tag": 65, "value": "2.0" }, "multiple-document-handling-default": { "tag": 68, "value": "separate-documents-collated-copies" }, "multiple-document-handling-supported": { "tag": 68, "value": [ "separate-documents-uncollated-copies", "separate-documents-collated-copies" ] }, "multiple-document-jobs-supported": { "tag": 34, "value": false }, "multiple-operation-time-out": { "tag": 33, "value": 120 }, "multiple-operation-time-out-action": { "tag": 68, "value": "abort-job" }, "natural-language-configured": { "tag": 72, "value": "en-us" }, "number-up-default": { "tag": 33, "value": 1 }, "number-up-supported": { "tag": 33, "value": [ 1, 2, 3, 4, 6, 9, 12, 16 ] }, "operations-supported": { "tag": 35, "value": [ 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 16, 17, 18, 57, 59, 60 ] }, "orientation-requested-default": { "tag": 35, "value": 3 }, "orientation-requested-supported": { "tag": 35, "value": [ 3, 4, 6, 5, 7 ] }, "output-bin-default": { "tag": 68, "value": "face-down" }, "output-bin-supported": { "tag": 68, "value": [ "face-down" ] }, "output-mode-default": { "tag": 68, "value": "color" }, "output-mode-supported": { "tag": 68, "value": [ "auto", "monochrome", "auto-monochrome", "color" ] }, "page-ranges-supported": { "tag": 34, "value": true }, "pages-per-minute": { "tag": 33, "value": 25 }, "pages-per-minute-color": { "tag": 33, "value": 25 }, "pdf-fit-to-page": { "tag": 34, "value": true }, "pdf-fit-to-page-default": { "tag": 34, "value": true }, "pdf-fit-to-page-supported": { "tag": 34, "value": true }, "pdf-k-octets-supported": { "tag": 51, "value": { "high": 132096, "low": 0 } }, "pdf-size-constraints": { "tag": 51, "value": { "high": 135266304, "low": 0 } }, "pdf-versions-supported": { "tag": 68, "value": [ "iso-32000-1_2008" ] }, "pdl-override-supported": { "tag": 68, "value": [ "attempted" ] }, "preferred-attributes-supported": { "tag": 34, "value": false }, "print-color-mode-default": { "tag": 68, "value": "color" }, "print-color-mode-supported": { "tag": 68, "value": [ "auto", "monochrome", "auto-monochrome", "color" ] }, "print-content-optimize-default": { "tag": 68, "value": "auto" }, "print-content-optimize-supported": { "tag": 68, "value": [ "auto", "photo", "graphics", "text", "text-and-graphics" ] }, "print-quality-default": { "tag": 35, "value": 4 }, "print-quality-supported": { "tag": 35, "value": [ 4 ] }, "print-scaling-default": { "tag": 68, "value": "auto" }, "print-scaling-supported": { "tag": 68, "value": [ "auto", "auto-fit", "fill", "fit", "none" ] }, "printer-alert": { "tag": 48, "value": "none" }, "printer-alert-description": { "tag": 65, "value": "none" }, "printer-config-change-date-time": { "tag": 49, "value": "2023-06-07T22:32:49+02:00" }, "printer-config-change-time": { "tag": 33, "value": 56 }, "printer-current-time": { "tag": 49, "value": "2023-06-07T22:43:44+02:00" }, "printer-device-id": { "tag": 65, "value": "MANUFACTURER:Lexmark;COMMAND SET:PCL 6 Emulation, PostScript Level 3 Emulation, PDF, URF, PWG, NPAP, PJL;MODEL:Lexmark CS310 Series;CLS:PRINTER;DES:Lexmark CS310dn;CID:LexmarkPrinterColorA;COMMENT:ECP1.0, LV_043D, LP_022E, LF_008C;" }, "printer-dns-sd-name": { "tag": 66, "value": "Lexmark CS310dn" }, "printer-firmware-name": { "tag": 66, "value": [ "IPP", "JPEG", "PDF", "URF", "FirmwareVersion" ] }, "printer-firmware-string-version": { "tag": 65, "value": [ "2.0", "1.02", "1.7", "1.4", "LW80.VYL.P235-0" ] }, "printer-firmware-version": { "tag": 48, "value": [ "<0200>", "<0102>", "<0170>", "<0140>", "LW80.VYL.P235-0" ] }, "printer-geo-location": { "tag": 18, "value": "" }, "printer-get-attributes-supported": { "tag": 68, "value": [ "all", "attributes-charset", "attributes-natural-language", "compression", "copies", "document-format", "document-name", "document-natural-language", "document-uri", "finishings", "identify-actions", "job-originating-user", "job-pages-per-set", "job-sheets", "job-template", "last-document", "lexmark.com-debug", "lexmark.com-document-format", "limit", "media", "media-bottom-margin", "media-col", "media-left-margin", "media-right-margin", "media-source", "media-top-margin", "media-type", "message", "multiple-document-handling", "my-jobs", "number-up", "orientation-requested", "output-bin", "output-mode", "page-ranges", "print-color-mode", "print-content-optimize", "print-quality", "print-scaling", "printer-resolution", "printer-uri", "requested-attributes", "requesting-user-name", "requesting-user-uri", "sides", "which-jobs" ] }, "printer-icons": { "tag": 69, "value": [ "https://192.168.11.11:443/cgi-bin/dynamic/printer/images/printer.48x48.png", "https://192.168.11.11:443/cgi-bin/dynamic/printer/images/printer.128x128.png", "https://192.168.11.11:443/cgi-bin/dynamic/printer/images/printer.512x512.png" ] }, "printer-info": { "tag": 65, "value": "Color - Up to 25 Pages/Minute" }, "printer-input-tray": { "tag": 48, "value": [ "name=auto;type=other;dimunit=micrometers;mediafeed=297000;mediaxfeed=210000;unit=sheets;maxcapacity=250;level=-3;status=0;", "name=envelope;type=sheetFeedManual;dimunit=micrometers;mediafeed=190500;mediaxfeed=98420;unit=sheets;maxcapacity=1;level=-3;status=0;", "name=manual;type=sheetFeedManual;dimunit=micrometers;mediafeed=297000;mediaxfeed=210000;unit=sheets;maxcapacity=1;level=-3;status=0;", "name=tray-1;type=sheetFeedAutoNonRemovableTray;dimunit=micrometers;mediafeed=297000;mediaxfeed=210000;unit=sheets;maxcapacity=250;level=-3;status=0;" ] }, "printer-is-accepting-jobs": { "tag": 34, "value": true }, "printer-kind": { "tag": 68, "value": [ "document", "envelope", "label" ] }, "printer-location": { "tag": 65, "value": "" }, "printer-make-and-model": { "tag": 65, "value": "Lexmark CS310dn" }, "printer-more-info": { "tag": 69, "value": "https://192.168.11.11:443/cgi-bin/dynamic/config/net/airprint.html" }, "printer-name": { "tag": 66, "value": "Lexmark CS310dn" }, "printer-organization": { "tag": 65, "value": "no-value" }, "printer-organizational-unit": { "tag": 65, "value": "no-value" }, "printer-output-tray": { "tag": 48, "value": "name=face-down;type=unRemovableBin;unit=sheets;maxcapacity=125;remaining=-3;status=0;stackingorder=firstToLast;pagedelivery=faceDown;" }, "printer-resolution-default": { "tag": 50, "value": { "units": 3, "x": 600, "y": 600 } }, "printer-resolution-supported": { "tag": 50, "value": [ { "units": 3, "x": 300, "y": 300 }, { "units": 3, "x": 600, "y": 600 }, { "units": 3, "x": 1200, "y": 1200 } ] }, "printer-state": { "tag": 35, "value": 3 }, "printer-state-change-date-time": { "tag": 49, "value": "2023-06-07T22:42:59+02:00" }, "printer-state-change-time": { "tag": 33, "value": 664 }, "printer-state-message": { "tag": 65, "value": "Printer is idle." }, "printer-state-reasons": { "tag": 68, "value": [ "none" ] }, "printer-supplies-info-uri": { "tag": 69, "value": "https://192.168.11.11:443/" }, "printer-supply-info-uri": { "tag": 69, "value": "https://192.168.11.11:443/" }, "printer-up-time": { "tag": 33, "value": 709 }, "printer-uri-supported": { "tag": 69, "value": [ "ipp://192.168.11.11:631/ipp/print", "ipps://192.168.11.11:443/ipp/print" ] }, "printer-uuid": { "tag": 69, "value": "urn:uuid:e2d46294-263f-4d3c-8afa-7ebfee07af09" }, "pwg-raster-document-resolution-supported": { "tag": 50, "value": [ { "units": 3, "x": 300, "y": 300 }, { "units": 3, "x": 600, "y": 600 } ] }, "pwg-raster-document-sheet-back": { "tag": 68, "value": "normal" }, "pwg-raster-document-type-supported": { "tag": 68, "value": [ "black_1", "black_8", "srgb_8" ] }, "queued-job-count": { "tag": 33, "value": 0 }, "reference-uri-schemes-supported": { "tag": 70, "value": [ "http", "https", "ftp" ] }, "requesting-user-uri-supported": { "tag": 34, "value": true }, "sides-default": { "tag": 68, "value": "two-sided-long-edge" }, "sides-supported": { "tag": 68, "value": [ "one-sided", "two-sided-long-edge", "two-sided-short-edge" ] }, "urf-supported": { "tag": 68, "value": [ "V1.4", "CP1", "PQ4", "W8", "MT1-2-3-4-5-6-8-10-11-12-13", "RS300-600", "SRGB24", "DM1", "OB10", "IS5-4-20", "IFU20", "FN3" ] }, "uri-authentication-supported": { "tag": 68, "value": [ "none", "none" ] }, "uri-security-supported": { "tag": 68, "value": [ "none", "tls" ] }, "which-jobs-supported": { "tag": 68, "value": [ "completed", "not-completed" ] } }

[attah]

There shouldn't (tm) be anything significant that could be done different, basically all the way back to 1.0. But if you do find anything that will be highly interesting. Auto-detect will select PDF if available, so that makes sense. From the debug info i see that PDF is advertised properly, and not deduced. So it should be something that can be trusted to work, and SeaPrint will also have told the printer what to expect, at least when you explicitly selected it. So that should rule out auto-detect issues on the printer side.

[madsci]

Hi attah While trying out the previous versions - all working properly - I ended up at the latest 1.3.1. Surprisingly this is working too. Obviously, something was wrong with my initial installation :-( Thank you for your help and I am glad it works again like a charm! Cheers