ADAPTIS GMBH - Account Manager - Ha Noi - Remote Full Time

JOB RESPONSIBILITY:

Establishes and maintains business relationships with internal and external customers.
Develops IT projects to meet the business needs of the customers.
Ensures that IT initiatives are met in a timely manner and within a prescribed budget.
Lead other IT members of staff in actualizing company’s goal towards better service delivery
Oversee and manage activities of other IT staff members to ensure all work in line with laid down procedures outlined by the organization
Report activities directly to the agency director or IT account director, regarding the status of any client-related transaction
Advocate the needs and expectations of the client to ensure compliance by top management towards achieving customer satisfaction, which is the sole goal of the organization.
Work with IT product development team to ensure compliance with customer’s expectations
Ensure that product portfolio gives reflection of ever-changing needs of the clients
Coordinate technical support teams to provide varieties in customers’ products
Streamline maintenance, user supports, training, installations, and solution design towards satisfaction of clients’ needs

Bachelor’s degree in information technology, marketing, business, or other related fields, including six to eight years working experience in any of the fields
Proven project management and customer success experience
Working experience in IT media studies or marketing, depending on nature of account to be managed
Familiarity with a number of IT field concepts, procedures, and practices
Ability to plan and successfully accomplish company’s goals
Possess latitude and creativity in handling customers’ accounts
Ability to relate with customers, top management and junior staff members in the IT department and across other departments
Ability to manage more than one IT account at the same time as dictated by the company’s requirements at any particular time
Ability to maximize all business opportunities relating to each customer, like sales and marketing campaigns, resource requirements, and revenue forecasts
Good command in English

• 13rd month salary • Unlimited paid days off • Allow to work from home/remote

Email: linh.nguyen@adaptis.io Skype: live:.cid.246de80c0688d565 Website: https://adaptis.io/