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awesomemotive / WP-Mail-SMTP

The most popular WordPress SMTP and PHP Mailer plugin. Trusted by over 3 million sites.
https://wordpress.org/plugins/wp-mail-smtp/
GNU General Public License v3.0
55 stars 35 forks source link

WP Mail SMTP Wordpress Plugin fatal error brought website down. #88

Closed bhedstrom closed 3 years ago

bhedstrom commented 3 years ago

We had to disable the plugin to get the site back up.

The reported error is: Fatal error: require_once(): Failed opening required '/www/wp-content/plugins/wp-mail-smtp/wp-mail-smtp.php' (include_path='.:/usr/share/php') in /www/wp-content/plugins/wp-mail-smtp/wp_mail_smtp.php on line 229

Plugin Version 2.5.1

capuderg commented 3 years ago

Hi @bhedstrom,

did this happen after the plugin just updated to the latest version?

I've downloaded the plugin zip from here: https://wordpress.org/plugins/wp-mail-smtp/ and the file: wp-mail-smtp/wp-mail-smtp.php is present... I'm not sure how this error could occur since the file is clearly in the plugin zip file.

Could you please try to manually update the plugin with a new zip file from the above URL?

I think the WP plugin update had some issues and maybe did not extract all files properly.

Let me know how it goes.

Take care!

slaFFik commented 3 years ago

Due to the lack of activity, I'm closing this issue.