awesomemotive / easy-digital-downloads

Sell digital downloads through WordPress
https://easydigitaldownloads.com
GNU General Public License v2.0
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Add option to set bundled variations instead of using the default variation #5066

Open evertiro opened 8 years ago

evertiro commented 8 years ago

Copied from https://github.com/easydigitaldownloads/EDD-Software-Licensing/issues/788:

Overview:

We sell bundles on both our websites: WordImpress.com and Givewp.com - the bundles on wordimpress have the following variables:

screenshot at oct 10 11-38-39

screen shot 2016-10-07 at 4 00 40 pm

Download screenshot:

screen shot 2016-10-07 at 4 01 02 pm

Problem

If I purchase a 5 site bundle from either site the licenses appear to be created properly in the back, but when I view the purchase confirmation and email receipt there are mixed license counts:

These should all be "Up to 5 Sites": screenshot at oct 07 15-59-40

These should all be "Up to 5 Sites": screenshot at oct 07 16-16-01

In the backend it appears fine:

screenshot at oct 07 16-16-49


This is confusing to our customers and causing them to be frustrated when they purchase a certain license and discover we are giving them false information. A few have forwarded their emails and we've had to honor their requests to bump their license counts up for free.

evertiro commented 8 years ago

I just realized that this issue was opened on the wrong repository. The user who opened it assumed it was an SL issue because of the licensing aspect, but the actual problem (as eventually confirmed by the user) actually has to do with how bundles are created. Bundles should allow selecting which item in a variably priced product is included, but right now just enforce whatever the first option is.

pippinsplugins commented 8 years ago

This will be doable once #3175 is done (I think).

michaelbeil commented 8 years ago

I have seen this on one other site. Both sites have a high customer base so we should look into getting this fixed sooner than later.

michaelbeil commented 8 years ago

Here is a reference to another ticket: https://secure.helpscout.net/conversation/263336215/44627/?folderId=725711

Also, @pippinsplugins, seeing that https://github.com/easydigitaldownloads/easy-digital-downloads/issues/3175 was done in 2.6.9, how should we milestone this?

pippinsplugins commented 8 years ago

Let's aim for 2.8.