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awesomemotive / google-analytics-for-wordpress

Add Google Analytics to WordPress and be able to use all the powerful functions Google Analytics offers
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Backend crash after update to version 5.3.2. #318

Closed swohlert closed 9 years ago

swohlert commented 9 years ago

Problem occurred on two of my websites I have tried.

I install the update, and the backend just becomes a blank. When I remove the plugin using FTP the backend starts working again.

I can replicate the bug by reinstalling the plugin. If needed I can provide access to the backend and FTP.

I use the Genesis Framework with Education Pro child theme. Hosted on Synthesis.

Active plugins: MPM - Mollie Payment Module door Mollie – 1.3.1 Google Analytics eCommerce tracking addon for Yoast GA door Team Yoast – 3.0.2 Genesis Connect for WooCommerce door StudioPress – 0.9.8 Genesis Responsive Slider door StudioPress – 0.9.2 Genesis Simple Sidebars door Nathan Rice – 2.0.1 Ninja Forms door De WP Ninjas – 2.8.13 Regenerate Thumbnails door Viper007Bond – 2.2.4 Responsive Lightbox door dFactory – 1.4.10 W3 Total Cache door Frederick Townes – 0.9.4.1 Woocomerce Advanced Product Labels door Jeroen Sormani – 1.0.0 WooCommerce Colors door WooThemes – 1.0.3 WooCommerce TM Extra Product Options door themecomplete – 3.0.7 WooCommerce door WooThemes – 2.3.4 WooThemes Helper door WooThemes – 1.4.1 WordPress HTTPS door Mike Ems – 3.3.6 WordPress Importeerder door wordpressdotorg – 0.6.1 WordPress SEO-Premium door Team Yoast – 1.5.2 WP Customer Reviews door Go Web Solutions – 2.4.8 Local SEO for WordPress SEO by Yoast door Team Yoast and Arjan Snaterse – 1.3.4.1 Yoast WooCommerce SEO door Team Yoast – 1.1.5 MailPoet Newsletters door MailPoet – 2.6.15

tacoverdo commented 9 years ago

Can you please add the content of your server or error log here? Blank pages in WordPress always mean there's been a fatal error. Having the exact error will help us a great deal in solving the problem.

Thanks in advance!

swohlert commented 9 years ago

2/18/2015 12:52:23 PM - www: PHP Fatal error: Class 'Yoast_GA_Frontend' not found in /var/www/kozijnen-inkoop.nl/wp-content/plugins/google-analytics-for-wordpress/googleanalytics.php on line 52

2/18/2015 12:52:23 PM - www: PHP Warning: include(): Failed opening '/var/www/kozijnen-inkoop.nl/wp-content/plugins/google-analytics-for-wordpress/frontend/class-frontend.php' for inclusion (include_path='.:/usr/share/php:/usr/share/pear') in /var/www/kozijnen-inkoop.nl/wp-content/plugins/google-analytics-for-wordpress/vendor/composer/ClassLoader52.php on line 186

2/18/2015 12:52:23 PM - www: PHP Warning: include(/var/www/kozijnen-inkoop.nl/wp-content/plugins/google-analytics-for-wordpress/frontend/class-frontend.php): failed to open stream: No such file or directory in /var/www/kozijnen-inkoop.nl/wp-content/plugins/google-analytics-for-wordpress/vendor/composer/ClassLoader52.php on line 186

Rarst commented 9 years ago

Could you please verify that said file (/wp-content/plugins/google-analytics-for-wordpress/frontend/class-frontend.php) exists in file system on your server? I had downloaded clean copy of 5.3.2 from plugin repository and it both contains said file and works fine for me.

swohlert commented 9 years ago

File exists on the server. Just reinstalled it and the backend has crashed again.

Latest server log on time of installing:

2/18/2015 12:52:23 PM - www: PHP Fatal error: Class 'Yoast_GA_Frontend' not found in /var/www/kozijnen-inkoop.nl/wp-content/plugins/google-analytics-for-wordpress/googleanalytics.php on line 52

2/18/2015 12:52:23 PM - www: PHP Warning: include(): Failed opening '/var/www/kozijnen-inkoop.nl/wp-content/plugins/google-analytics-for-wordpress/frontend/class-frontend.php' for inclusion (include_path='.:/usr/share/php:/usr/share/pear') in /var/www/kozijnen-inkoop.nl/wp-content/plugins/google-analytics-for-wordpress/vendor/composer/ClassLoader52.php on line 186

2/18/2015 12:52:23 PM - www: PHP Warning: include(/var/www/kozijnen-inkoop.nl/wp-content/plugins/google-analytics-for-wordpress/frontend/class-frontend.php): failed to open stream: No such file or directory in /var/www/kozijnen-inkoop.nl/wp-content/plugins/google-analytics-for-wordpress/vendor/composer/ClassLoader52.php on line 186

Rarst commented 9 years ago

What are the permissions on the file? If you could please inquire with your hosting support are there any security measures in place that would prevent PHP file from being included?

swohlert commented 9 years ago

I'll check with Synthesis, but I know you're also hosting with Synthesis so that shouldn't be the problem.

swohlert commented 9 years ago

I've checked with Synthesis and they reset all permissions at the server level. Removed and installed again but problem remains.

Rarst commented 9 years ago

Hm... This is highly peculiar. I would suggest trying to:

  1. Install earlier plugin version
  2. Run latest version with other plugins disabled
swohlert commented 9 years ago

Where can I find the previous version?

Rarst commented 9 years ago

Earlier versions are always available at https://wordpress.org/plugins/google-analytics-for-wordpress/developers/ , for example https://downloads.wordpress.org/plugin/google-analytics-for-wordpress.5.3.1.zip

swohlert commented 9 years ago

I have installed the version and will be trying that tomorrow when I have a full workday to try it. Thanks for the help so far and I'll keep you updated.

Rarst commented 9 years ago

Do you mean that 5.3.1 works without exhibiting the issue (or you just left it disabled)? That might give us something to look into in the meantime.

swohlert commented 9 years ago

Version 5.3.1 works just fine. I only have it when I use 5.3.2

stevengliebe commented 9 years ago

There are details from others experiencing the same issue on the WordPress support forum: https://wordpress.org/support/topic/latest-update-to-ga-ecommerce-broke-administration-panel

It seems like 5.3.2 introduced a change that causes a fatal error when the eCommerce add-on is active. Rolling back to 5.3.1 removed the issue for me.

ctalkington commented 9 years ago

@Rarst seeing this also, same error

EDIT: see theres a fix coming tomorrow. thanks.

jamesdoylephoto commented 9 years ago

I'm having exactly the same problem. I'm with Synthesis using Genesis Framework and the 5.3.2 version of the plugin just gives me a blank screen. If I install version 5.3.1 of the plugin it works fine.

Rarst commented 9 years ago

I am not confident if that is same issue or two distinct ones (reported here and reported on dot org forums).

The issue from forums with class-license-manager.php should be fixed in ga-ecommerce 3.0.3 release. However issues with class-frontend.php might be different.

Could OP please try GA 5.3.2 + ga-ecommerce 3.0.3 combination?

swohlert commented 9 years ago

Steps I followed:

Seems like the bug was caused with the combination of GA eCommerce and GA by Yoast. Thanks for the fix.

Rarst commented 9 years ago

Good to hear, thank you for helping look into it. :)

secretstache commented 9 years ago

Where can I find a copy of GA eCommerce 3.0.3? I do not see an update available within WP