[Bug]: RUM stopped sending metrics after some user idle time

[ShawneeY]

Which web client version did you detect this bug with?

v1.13.3

What environment (build systems, module system, and framework) did you detect this bug with?

TypeScript v5.0.2, Webpack v4.46.0, ECMAScript modules (ESM) and React v18.2.0

Is your web application a single page application (SPA) or multi page application (MPA)?

SPA

Please provide your web client configuration

const awsRumConfig = { sessionSampleRate: 1, guestRoleArn: 'arn:aws:iam::833151442733:role/RUM-Monitor-us-west-2-833151442733-4490992877071-Unauth', identityPoolId: 'us-west-2:fa9a3764-de15-4080-813e-b436bf953683', endpoint: 'https://dataplane.rum.us-west-2.amazonaws.com', telemetries: ['performance', 'errors', 'http', 'interaction'], allowCookies: true, enableXRay: true };

const APPLICATION_ID = '13adb640-125f-4ee1-ad05-871fbc5d6f67'; const APPLICATION_VERSION = '1.0.0'; const APPLICATION_REGION = 'us-west-2';

Please describe the bug/issue

It appears that RUM stopped sending metrics after some user-idle time.

The POST http_request_type suddenly fixated to ping even after reloading:

Is it possible to inform what's going on ? Does RUM have a debug mode I can turn on to help troubleshoot ?

Thanks

[williazz]

Did you breach your sessionEventLimit? If so, try again with that set to 0.

[ShawneeY]

Thank you very much! That fixes the issue.