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aws-samples / amazon-ivs-player-ios-sample

This repository contains sample apps which use the Amazon IVS Player iOS SDK.
http://docs.aws.amazon.com/ivs/
MIT License
36 stars 9 forks source link

iOS - IVS Player - Automatically goes to idle state. #70

Open BalaSportsGravy opened 1 day ago

BalaSportsGravy commented 1 day ago

While playing the Live Stream, IVS player automatically goes to idle state. Its happening only on recent times. Any idea how to debug this or to find the root cause of this issue?. Stream was filmed using Amazon Broadcast iOS SDK.

ryanecrist commented 1 day ago

Hello, thanks for filing an issue.

In order to help us investigate, can you provide the following?

  1. What version of the SDK are you using?
  2. Is this issue observable on all iOS versions?
  3. Is this issue happening with a particular stream or all streams? VODs vs livestream?
  4. Is this issue happening when streaming via AWS IVS or another system?
  5. Can you collect debug logs when this issue is observed? You can enable debug logging via the log level property on the player: 
    let player = IVSPlayer()
player.logLevel = .debug
  6. Can you provide a minimal example to reproduce this issue? For example, using one of the demo apps in this repo?
  7. Any other useful information you think will help in our investigation.

If urgent troubleshooting or technical support is needed, please reach out to AWS Support via the AWS Support Center (https://docs.aws.amazon.com/awssupport/latest/user/getting-started.html).

BalaSportsGravy commented 1 day ago

Hello, thanks for your reply,

I have attached my response below, please check.

  1. What version of the SDK are you using? - 1.34.0
  2. Is this issue observable on all iOS versions? - Yes - Current version is iOS 18
  3. Is this issue happening with a particular stream or all streams? VODs vs livestream? - Particular Streams - Like if there is an intermission, so the stream will stitched together and play as an single file. VOD file
  4. Is this issue happening when streaming via AWS IVS or another system? - AWS IVS
  5. Can you collect debug logs when this issue is observed? You can enable debug logging via the log level property on the player: I am getting below error, AudioConverterDecoder error 1650549857 message AudioConverterFillComplexBuffer in the debug log