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aws / amazon-chime-sdk-js

A JavaScript client library for integrating multi-party communications powered by the Amazon Chime service.
Apache License 2.0
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Incoming audio dropped for a few seconds, incoming audio/video desync or low volume #2664

Closed kelvin2200 closed 1 day ago

kelvin2200 commented 1 year ago

What happened and what did you expect to happen?

We've had a lot of feedback from users lately that their audio drops for a few seconds in the meeting, and that there's a notable desync between incoming audio/video streams. Also a lot of users complain about the volume of incoming streams that seems to be very low on some occasions (we have autoGain enabled)

We've gathered some meeting id's. Any information you could provide us would be helpful

Have you reviewed our existing documentation?

Reproduction steps

Hard to reproduce

Amazon Chime SDK for JavaScript version

3.13.0

What browsers are you seeing the problem on?

Chrome

Browser version

all

Meeting and Attendee ID Information.

Meetings with audio delay meetingId: fb98fc09-d891-46a5-9b1f-97a0f1b17979 - 23 May, 01:10PM(GMT+3) meetingId: 055571e8-e569-4834-9d24-01ff0a8d7979 - 22May, 12:00(GMT+3)

Incoming sound dropped meetingId: d50cfde4-84a7-47f3-ad35-90a9228a7979 12:30 PM (GMT+3) meetingId: 9ff1470b-c16f-4327-844d-0415c44d7979 - 24May - 7:00PM (GMT+3) meetingId: 8e5746f5-96c8-486f-b514-d33934c27979 (25th may)

Meetings where audio streams had very low volume meetingId: 704ccc72-ad8d-47b7-a315-6c40eba77979 - 23 May 2:35 PM (GMT+3) meetingId: cb75ea6a-9f5b-475c-b753-e52b74297979 - 28 April 1:00 PM (GMT+3)

Browser console logs

the logs don't show any errors

michhyun1 commented 1 year ago

@kelvin2200 thanks for this issue.

Is this reproducible? I see some audio drop events on the meeting id:

meetingId: d50cfde4-84a7-47f3-ad35-90a9228a7979 12:30 PM (GMT+3)

Might need some browser logs if you can provide them - make sure they dont contain any confidential information

kelvin2200 commented 1 year ago

@michhyun1 we don't have logging (debug) in prod cause that would be insane. We have warnings, errors and exceptions, and none were thrown during the meetings we provided. We were hoping you'd have more information than we do. Also we were wondering... does your backend do anything with the audio streams? other than the concatenation?

majid20222 commented 7 months ago

Hi,

Facing similar issue on our side in which client has reported multiple times that audio signals drop and sometimes participant is not being heard by other participant. It was not reproduceable as it is sporadic and cannot provide browser logs. This issue need to be looked into.

Device on which Issue is reported: Windows 11

ltrung commented 1 day ago

Closing as this issue has been opened for a long time. @majid20222 please open a new one.