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aws / amazon-chime-sdk-js

A JavaScript client library for integrating multi-party communications powered by the Amazon Chime service.
Apache License 2.0
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One attendee is regularly seen as green frames by other attendees #2707

Open evangeline opened 1 year ago

evangeline commented 1 year ago

What happened and what did you expect to happen?

We have one attendee who regularly has green frames in his video, which seems to suggest a device encoding problem. This has been difficult for us to detect and debug so far: are there any logs that indicate an attendee is publishing green frames in their video?

For context, we pass in a mediaStream into startVideoInput instead of a device or device id. This is because we do custom processing of the streams before handing them off the Chime. While this works fine for most of our attendees, we usually see a few attendees where they regularly publish green frames.

Have you reviewed our existing documentation?

Reproduction steps

Unable to provide a repro

Amazon Chime SDK for JavaScript version

3.14.1

What browsers are you seeing the problem on?

Electron macOS

Browser version

22.3.7

Meeting and Attendee ID Information.

Meeting IDs:

The attendee with the external user id containing oWMNGaCi6nZjLvMSuAuxtHw6w7z2 regularly publishes green frames

Browser console logs

I'm unable to paste our internal logs here because this problems reoccurs across multiple meetings and there is no indication when exactly it happens in the Chime logs.

xuesichao commented 1 year ago

Hi @evangeline , thanks for reaching out. Yes, this looks like a encoding issue.