search

aws / amazon-chime-sdk-js

A JavaScript client library for integrating multi-party communications powered by the Amazon Chime service.
Apache License 2.0
713 stars 476 forks source link

Attendee sometimes see multiple remote videos as green frames #2708

Open evangeline opened 1 year ago

evangeline commented 1 year ago

What happened and what did you expect to happen?

Occasionally, a user would report seeing multiple remote videos as green frames. We are unable to detect when this happens in Chime's logs, is there anything specific we should be looking for to debug this issue?

Have you reviewed our existing documentation?

Reproduction steps

Unable to reliably repro

Amazon Chime SDK for JavaScript version

3.14.1

What browsers are you seeing the problem on?

Electron macOS 22.3.7, Chrome Windows 114.0.0.0

Browser version

Electron macOS 22.3.7, Chrome Windows 114.0.0.0

Meeting and Attendee ID Information.

Example 1: Meeting ID: efad37a6-35aa-421d-8ad2-f78d498e2713 Attendee ID: d8cf4f93-6e57-711e-085c-898073a677f6

Example 2: Meeting ID: 2445b258-9520-4570-9467-633f3df42713 Attendee ID: 6ad2d992-ca37-c8a7-2892-50d6e528f7f3

Browser console logs

I'm unable to paste our internal logs here because this problems reoccurs across multiple meetings and there is no indication when exactly it happens in the Chime logs.

xuesichao commented 1 year ago

Hi @evangeline, please refer to the reply in #2707. Since the video stream is not directly coming from the camera device, we are not able to reproduce this issue on our side. Could you please try to reproduce the issue using WebRTC peerConnection samples? Most likely this issue has nothing to do with SDK itself.