byteray1
commented
8 months ago this has been resolved on its own
Closed byteray1 closed 8 months ago
byteray1
commented
8 months ago this has been resolved on its own
What happened and what did you expect to happen?
Hi team, We have been using Amazon Chime SDK for quite some time now, and calls were working fine until recently when users started reporting problems related to audio echo. We updated chime a month ago from 3.15.0 to 3.16.0. We have verified that this issue is occurring intermittently, about 1 out of 2 times when User 1 is on a desktop (OS - Windows/Mac) and User 2 is on a phone (Android or iOS). There is no discernible pattern; sometimes the voice is echoed for the user on the phone, and sometimes for the user on the desktop. If both users are on the desktop, there is still some echo, but it is almost negligible.
Have you reviewed our existing documentation?
Reproduction steps
When User A speaks, the audio is played through User B's speaker, received by User B's microphone, and then returned to User A (the echo). If User B mutes themselves while User A is speaking, there is no echo for User A.
Amazon Chime SDK for JavaScript version
3.16.0
What browsers are you seeing the problem on?
Chrome, Safari
Browser version
Version 119.0.6045.159 (Official Build) (arm64)
Meeting and Attendee ID Information.
No response
Browser console logs
video_events_log_e707f442-57aa-48ea-a703-4a718b4fb04f.txt