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aws / amazon-ssm-agent

An agent to enable remote management of your EC2 instances, on-premises servers, or virtual machines (VMs).
https://aws.amazon.com/systems-manager/
Apache License 2.0
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Agent patch scan/install failing on Debian 11 #453

Open mrleerkotte opened 2 years ago

mrleerkotte commented 2 years ago

Hi folks,

I'm trying to deploy the SSM agent on Debian 11, the installation and initial reporting to AWS works as intended. But when I try to execute a patch scan or install it results in a failure. I tried to see if I was missing some system requirements but as far as I can tell this is not the case.

/usr/bin/python2.7
/usr/bin/apt-get
Reading package lists...
Building dependency tree...
Reading state information...
python3-apt is already the newest version (2.2.1).
The following packages were automatically installed and are no longer required:
  linux-image-4.9.0-16-amd64 linux-image-5.10.0-11-amd64
  linux-image-5.10.0-9-amd64
Use 'apt autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 27 not upgraded.
Using python binary: 'python3'
Using Python Version: Python 3.9.2
07/07/2022 15:52:27 root [INFO]: Downloading payload from https://s3.dualstack.eu-central-1.amazonaws.com/aws-ssm-eu-central-1/patchbaselineoperations/linux/payloads/patch-baseline-operations-1.87.tar.gz
07/07/2022 15:52:29 root [INFO]: Attempting to import entrance file os_selector
07/07/2022 15:52:29 root [INFO]: Running with snapshot id =  and operation = Install
07/07/2022 15:52:29 botocore.credentials [INFO]: Found credentials in shared credentials file: /root/.aws/credentials
07/07/2022 15:52:29 root [ERROR]: An error occurred (UnsupportedOperatingSystem) when calling the GetDeployablePatchSnapshotForInstance operation: 
Traceback (most recent call last):
  File "/var/log/amazon/ssm/patch-baseline-operations/common_os_selector_methods.py", line 126, in _get_snapshot_info
    patch_snapshot = _get_snapshot_with_client(ssm_client, instance_id, snapshot_id, baseline_override)
  File "/var/log/amazon/ssm/patch-baseline-operations/common_os_selector_methods.py", line 418, in _get_snapshot_with_client
    return ssm_client.get_deployable_patch_snapshot_for_instance(
  File "/var/log/amazon/ssm/patch-baseline-operations/botocore/client.py", line 357, in _api_call
    return self._make_api_call(operation_name, kwargs)
  File "/var/log/amazon/ssm/patch-baseline-operations/botocore/client.py", line 661, in _make_api_call
    raise error_class(parsed_response, operation_name)
botocore.errorfactory.UnsupportedOperatingSystem: An error occurred (UnsupportedOperatingSystem) when calling the GetDeployablePatchSnapshotForInstance operation: 
07/07/2022 15:52:29 root [ERROR]: Error loading entrance module.
Traceback (most recent call last):
  File "/var/log/amazon/ssm/patch-baseline-operations/common_os_selector_methods.py", line 126, in _get_snapshot_info
    patch_snapshot = _get_snapshot_with_client(ssm_client, instance_id, snapshot_id, baseline_override)
  File "/var/log/amazon/ssm/patch-baseline-operations/common_os_selector_methods.py", line 418, in _get_snapshot_with_client
    return ssm_client.get_deployable_patch_snapshot_for_instance(
  File "/var/log/amazon/ssm/patch-baseline-operations/botocore/client.py", line 357, in _api_call
    return self._make_api_call(operation_name, kwargs)
  File "/var/log/amazon/ssm/patch-baseline-operations/botocore/client.py", line 661, in _make_api_call
    raise error_class(parsed_response, operation_name)
botocore.errorfactory.UnsupportedOperatingSystem: An error occurred (UnsupportedOperatingSystem) when calling the GetDeployablePatchSnapshotForInstance operation: 

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/var/log/amazon/ssm/patch-baseline-operations/common_startup_entrance.py", line 165, in execute
    exit(   entrance_module.execute(*argv))
  File "/var/log/amazon/ssm/patch-baseline-operations/os_selector.py", line 54, in execute
    common_os_selector_methods.fetch_snapshot(operation_type, instance_id, region, reboot_option, document_step,
  File "/var/log/amazon/ssm/patch-baseline-operations/common_os_selector_methods.py", line 280, in fetch_snapshot
    snapshot_info = _get_snapshot_info(instance_id, snapshot_id, region, baseline_override_dict)
  File "/var/log/amazon/ssm/patch-baseline-operations/common_os_selector_methods.py", line 134, in _get_snapshot_info
    raise PatchManagerError("Unsupported Operating System", ExitCodes.SNAPSHOT_UNSUPPORTED_OS, e)
patch_common.exceptions.PatchManagerError: ('Unsupported Operating System', 146)
 Caused By: An error occurred (UnsupportedOperatingSystem) when calling the GetDeployablePatchSnapshotForInstance operation: 
07/07/2022 15:52:29 root [ERROR]: ('Unsupported Operating System', 146)
 Caused By: An error occurred (UnsupportedOperatingSystem) when calling the GetDeployablePatchSnapshotForInstance operation: 
Traceback (most recent call last):
  File "/var/log/amazon/ssm/patch-baseline-operations/common_os_selector_methods.py", line 126, in _get_snapshot_info
    patch_snapshot = _get_snapshot_with_client(ssm_client, instance_id, snapshot_id, baseline_override)
  File "/var/log/amazon/ssm/patch-baseline-operations/common_os_selector_methods.py", line 418, in _get_snapshot_with_client
    return ssm_client.get_deployable_patch_snapshot_for_instance(
  File "/var/log/amazon/ssm/patch-baseline-operations/botocore/client.py", line 357, in _api_call
    return self._make_api_call(operation_name, kwargs)
  File "/var/log/amazon/ssm/patch-baseline-operations/botocore/client.py", line 661, in _make_api_call
    raise error_class(parsed_response, operation_name)
botocore.errorfactory.UnsupportedOperatingSystem: An error occurred (UnsupportedOperatingSystem) when calling the GetDeployablePatchSnapshotForInstance operation: 

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/var/log/amazon/ssm/patch-baseline-operations/common_startup_entrance.py", line 165, in execute
    exit(   entrance_module.execute(*argv))
  File "/var/log/amazon/ssm/patch-baseline-operations/os_selector.py", line 54, in execute
    common_os_selector_methods.fetch_snapshot(operation_type, instance_id, region, reboot_option, document_step,
  File "/var/log/amazon/ssm/patch-baseline-operations/common_os_selector_methods.py", line 280, in fetch_snapshot
    snapshot_info = _get_snapshot_info(instance_id, snapshot_id, region, baseline_override_dict)
  File "/var/log/amazon/ssm/patch-baseline-operations/common_os_selector_methods.py", line 134, in _get_snapshot_info
    raise PatchManagerError("Unsupported Operating System", ExitCodes.SNAPSHOT_UNSUPPORTED_OS, e)
patch_common.exceptions.PatchManagerError: ('Unsupported Operating System', 146)
 Caused By: An error occurred (UnsupportedOperatingSystem) when calling the GetDeployablePatchSnapshotForInstance operation: 
07/07/2022 15:52:29 root [ERROR]: unsupported operand type(s) for %: 'NoneType' and 'tuple'
Traceback (most recent call last):
  File "/var/log/amazon/ssm/patch-baseline-operations/common_os_selector_methods.py", line 126, in _get_snapshot_info
  File "/var/log/amazon/ssm/patch-baseline-operations/common_os_selector_methods.py", line 418, in _get_snapshot_with_client
  File "/var/log/amazon/ssm/patch-baseline-operations/botocore/client.py", line 357, in _api_call
  File "/var/log/amazon/ssm/patch-baseline-operations/botocore/client.py", line 661, in _make_api_call
botocore.errorfactory.UnsupportedOperatingSystem: An error occurred (UnsupportedOperatingSystem) when calling the GetDeployablePatchSnapshotForInstance operation: 

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/var/log/amazon/ssm/patch-baseline-operations/common_startup_entrance.py", line 165, in execute
  File "/var/log/amazon/ssm/patch-baseline-operations/os_selector.py", line 54, in execute
  File "/var/log/amazon/ssm/patch-baseline-operations/common_os_selector_methods.py", line 280, in fetch_snapshot
  File "/var/log/amazon/ssm/patch-baseline-operations/common_os_selector_methods.py", line 134, in _get_snapshot_info
patch_common.exceptions.PatchManagerError: ('Unsupported Operating System', 146)
 Caused By: An error occurred (UnsupportedOperatingSystem) when calling the GetDeployablePatchSnapshotForInstance operation: 

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "<stdin>", line 177, in <module>
  File "/var/log/amazon/ssm/patch-baseline-operations/common_startup_entrance.py", line 172, in execute
  File "/var/log/amazon/ssm/patch-baseline-operations/common_startup_entrance.py", line 111, in abort
TypeError: unsupported operand type(s) for %: 'NoneType' and 'tuple'
rdksgit commented 1 year ago

We are also facing the same issue, it looks like patch manager only supports till Debian 10, can Debian 11 be added to the supported list for patch manager

Thanks Sameer

chrisbloe commented 1 year ago

Link to supported OSs: https://docs.aws.amazon.com/systems-manager/latest/userguide/patch-manager-prerequisites.html#:~:text=Debian%20Server%208.x%2C%209.x%2C%20and%2010.x

warp3r commented 1 year ago

Hi there, do we have any estimate on when Debian 11 will be supported by SSM?

Thanks!

tonyjobson commented 1 year ago

Any update on this

freud44 commented 1 year ago

Hi folks At this day, this is still unsupported.

paulgear commented 1 year ago

Should this be merged into https://github.com/aws/amazon-ssm-agent/issues/463?