Builder Id / SSO page fails ("couldn't complete your request")

[Kowsalya-Data-Analysis]

Type: Bug

In AWS Toolkit,I does not sign in Code whispere.In sign Up i give my Email and Password,But it will show Error it's not you,it's For past one month it will show this type of Error.

Extension version: 2.16.0 VS Code version: Code 1.87.2 (863d2581ecda6849923a2118d93a088b0745d9d6, 2024-03-08T15:20:17.278Z) OS version: Windows_NT x64 10.0.22631 Modes:

System Info

|Item|Value| |---|---| |CPUs|11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz (4 x 2995)| |GPU Status|2d_canvas: enabled
canvas_oop_rasterization: enabled_on
direct_rendering_display_compositor: disabled_off_ok
gpu_compositing: enabled
multiple_raster_threads: enabled_on
opengl: enabled_on
rasterization: enabled
raw_draw: disabled_off_ok
skia_graphite: disabled_off
video_decode: enabled
video_encode: enabled
vulkan: disabled_off
webgl: enabled
webgl2: enabled
webgpu: enabled| |Load (avg)|undefined| |Memory (System)|7.70GB (0.81GB free)| |Process Argv|--crash-reporter-id 7f492fd0-6445-4baa-bc52-4dcfdecadce1| |Screen Reader|no| |VM|0%|

A/B Experiments

``` vsliv368:30146709 vspor879:30202332 vspor708:30202333 vspor363:30204092 vswsl492:30256859 vstes627:30244334 vscoreces:30445986 vscod805cf:30301675 binariesv615:30325510 vsaa593cf:30376535 py29gd2263:30899288 c4g48928:30535728 azure-dev_surveyone:30548225 a9j8j154:30646983 962ge761:30959799 pythongtdpath:30769146 welcomedialogc:30910334 pythonidxpt:30866567 pythonnoceb:30805159 asynctok:30898717 pythontestfixt:30902429 pythonregdiag2:30936856 pyreplss1:30897532 pythonmypyd1:30879173 pythoncet0:30885854 h48ei257:30998030 pythontbext0:30879054 accentitlementsc:30995553 dsvsc016:30899300 dsvsc017:30899301 dsvsc018:30899302 cppperfcontrol:30979541 d34g3935:30971562 fegfb526:30981948 bg6jg535:30979843 ccp2r6:30993542 dsvsc020:30976470 pythonaic:30996667 dsvsc021:30996838 ```

[Kowsalya-Data-Analysis]

@justinmk3 How to rectify this 'sign in' issue.

[justinmk3]

To troubleshoot this, we need the logs, especially the request id(s).

This looks like it might be an issue occurring in the SSO webpage or service. In your web browser, open the devtools console and see if you can find the request id when you trigger the "couldn't complete your request" error in the SSO webpage.

The Toolkit logs may also have a clue. To get the Toolkit logs:

1. In VSCode settings, ensure that "aws log level" is "debug".
2. Perform the steps to reproduce the issue.
3. Use the AWS: View Toolkit Logs command to get the logs.
4. Remove any private info from the logs.

[Kowsalya-Data-Analysis]

I did not find any request id mam @justinmk3

[justinmk3]

Try looking for request id in the request/response details of the network tab.

HTTP 400 could indicate that something is interfering with the request. Are you behind a proxy?

[Kowsalya-Data-Analysis]

@justinmk3 Proxy means

[justinmk3]

If the builder id / sso page is failing, that isn't related to AWS Toolkit. You may want to try asking at https://repost.aws/

Also as mentioned, try selecting the request in the Network tab and look at the request details, to see if you can find a request-id. Without a request-id, I can't help you.