Unable to get initial email for authentication

aws / res

Research and Engineering Studio (RES) is an AWS supported open source product that enables IT administrators to provide an easy-to-use web portal for scientists and engineers to run technical computing workloads on AWS.

https://github.com/aws/res

Apache License 2.0

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Unable to get initial email for authentication #41

Closed rmnvncnt closed 1 month ago

rmnvncnt commented 6 months ago

I followed this tutorial to create a demo environment and didn't receive an email after the stack creation. I'm not sure how to proceed from there.

rrachev commented 6 months ago

Did you try these steps from the documentations: "https://docs.aws.amazon.com/res/latest/ug/installation-issues.html#:~:text=not%20have%20spaces.-,Email%20notification%20not%20received%20after%20AWS%20CloudFormation%20stacks%20create%20successfully,cycling%20or%20vdc%2Dcontroller%20in%20failed%20state%20to%20resolve%20the%20issue.,-Instances%20cycling%20or"

BoPeng commented 2 months ago

The correct link from the documentation is https://docs.aws.amazon.com/res/latest/ug/res-troubleshooting-issue-runbooks.html#email-invitation-not-received

ravipranjal commented 1 month ago

Hi! This can happen for a couple of reasons and we have added required information in our troubleshooting guide as mentioned by @BoPeng. Hopefully that resolves the issue you are facing. Feel free to reopen this issue if you happen to face it again.