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ayufan / steam-deck-tools

(Windows) Steam Deck Tools - Fan, Overlay, Power Control and Steam Controller for Windows
https://steam-deck-tools.ayufan.dev
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Bug: Current device is not supported. #122

Open XxxX12370 opened 1 year ago

XxxX12370 commented 1 year ago

when running 'fan control' in steam-deck-tools on win11 in steam deck, there is a window appears, shows like that: "Current device is not supported. FirmwareVersion:62C BoardID: A PDCS: 0" what should I do to solve this problem?

linkzihao commented 1 year ago

i have same problem ,have u solve it?

XxxX12370 commented 1 year ago

i have same problem ,have u solve it?

Nope TAT.

JackT21 commented 1 year ago

Any fix on that? i have the same problem but my error message says "Current device is not supported. FirmwareVersion: FFFF BoardID: FF PDCS: FF"

The fan seems to work fine tho.

ayufan commented 1 year ago

It usually means that something blocked loading kernel driver. Like antivirus or some other windows feature preventing this type of drivers.

On Sun, 28 May 2023 at 10:55, JackT21 @.***> wrote:

Any fix on that? i have the same problem but my error message says "Current device is not supported. FirmwareVersion: FFFF BoardID: FF PDCS: FF"

The fan seems to work fine tho.

— Reply to this email directly, view it on GitHub https://github.com/ayufan/steam-deck-tools/issues/122#issuecomment-1566016324, or unsubscribe https://github.com/notifications/unsubscribe-auth/AASOSQOBUZTE47KTWCK7HUTXIMHIXANCNFSM6AAAAAAYPCQ6NA . You are receiving this because you are subscribed to this thread.Message ID: @.***>

JackT21 commented 1 year ago

Yes now that you mention it i did install an anti-virus But is there any fix for it? I did exclude it as a threat from the antivirus settings but the message still pops up when restarting I dont mind about it i am just concerned about if there is any case of the fan not functioning right and resulting in overheating.

XxxX12370 commented 1 year ago

It usually means that something blocked loading kernel driver. Like antivirus or some other windows feature preventing this type of drivers. … On Sun, 28 May 2023 at 10:55, JackT21 @.> wrote: Any fix on that? i have the same problem but my error message says "Current device is not supported. FirmwareVersion: FFFF BoardID: FF PDCS: FF" The fan seems to work fine tho. — Reply to this email directly, view it on GitHub <#122 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AASOSQOBUZTE47KTWCK7HUTXIMHIXANCNFSM6AAAAAAYPCQ6NA . You are receiving this because you are subscribed to this thread.Message ID: @.>

my steam deck was bought from another owner. He uesed to install one anti-virus app, but I've already uninstalled it. Is there any way to fix that problem?

314374838 commented 1 year ago

I have a similar situation, as follows. I don't know what to do.

Current device is not supported. FirmwareVersion: B030 BoardID: A PDCS: 2B

XxxX12370 commented 1 year ago

It usually means that something blocked loading kernel driver. Like antivirus or some other windows feature preventing this type of drivers. … On Sun, 28 May 2023 at 10:55, JackT21 @.> wrote: Any fix on that? i have the same problem but my error message says "Current device is not supported. FirmwareVersion: FFFF BoardID: FF PDCS: FF" The fan seems to work fine tho. — Reply to this email directly, view it on GitHub <#122 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AASOSQOBUZTE47KTWCK7HUTXIMHIXANCNFSM6AAAAAAYPCQ6NA . You are receiving this because you are subscribed to this thread.Message ID: @.>

I tried to reset my steam os system and use a brand new windos11 iso to set up but it didn't work. Is there anything wrong with my steamdeck?

ayufan commented 1 year ago

Anything that is not FirmwareVersion: B030 clearly indicates to rather something that blocked loading kernel drivers.

I did add here the support for B030/A variant.

In other cases I need a snapshot from SteamOS, from Settings, from System, where it is shown the:

JackT21 commented 1 year ago

Hello, when i booted up to steamOS it did a software update and after that the problem was resolved. Thank you tho anyway for everything

aramaziakin commented 1 year ago

Anything that is not FirmwareVersion: B030 clearly indicates to rather something that blocked loading kernel drivers.

I did add here the support for B030/A variant.

In other cases I need a snapshot from SteamOS, from Settings, from System, where it is shown the:

  • BIOS Version
  • Steam Deck Controller FW Build Data
  • OS Version
  • OS Build

I'm having this issue too, I noticed that bios 114 isn't supported, but I'm fully updated so I don't know how to get 115. According to the error box my Deck has firmware B030 and the board id is A so nothing appears to be blocking it.

BIOS Version - F7A0114 Steam Deck Controller FW Build Data - mon nov 21 20:57 utc -00:00 OS Version - 3,4,8 OS Build 20230508.1

JIANXIAODAI commented 1 year ago

I‘m having the same issue, and I also found that the rpm on performance overlay was no longer available, but other detections(fps ram etc.) work normally. I reinstall the windows but the problem still exist.

gagassurya19 commented 11 months ago

i had the same problem and have fixed it by installing this .NET 7.0 Desktop Runtime