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Notices about Azure services & features being deprecated
https://azure-deprecation-notices.cloud
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Azure Monitor's ITSM connector for creating ServiceNow alerts is retiring on September 30th, 2025 #273

Open azure-deprecation-automation opened 1 year ago

azure-deprecation-automation commented 1 year ago

Azure Monitor's ITSM connector for creating ServiceNow alerts is retiring on September 30th, 2025

Deprecation ID: 1198829b-9902-4a69-83cc-b0f76039f812 Deadline: Sep 30, 2025 Impacted Services:

More information:

Notice

Here's the official report from Microsoft:

We are retiring the Azure Monitor ITSM connector feature for creating ServiceNow alerts on 30 September 2025. If you are using this feature to create alerts in ServiceNow from Azure Montor alerts and would like to continue receiving Azure Monitor alerts in ServiceNow you can either create incidents or create events using Secure webhook integration. Transition to Azure Monitor log alerts before this date.  From 30 September 2025, this will be the only way to send alerts to ServiceNow.

Timeline

Phase Date Description
Announcement Sep 30, 2022 Deprecation was announced
Deprecation Sep 30, 2025 Alerts will no longer be created in ServiceNow.

Impact

Azure Monitor's ITSM connector for creating ServiceNow alerts is retiring on September 30th, 2025 and migration to secure webhooks is required.

Required Action

Migration to secure webhooks is required.

Contact

You can get in touch through the following options:

azure-deprecation-automation commented 1 year ago

This issue is automatically managed and suggest to use GitHub Discussions to discuss this deprecation.