NOTE: You should select this option if you are going to request support for new unlock
algorithm or existing one didn't worked for you.
IMPORTANT: before creating a new issue first check if there is any existing one with same model
or algorithm request, in that case you'd better add information to that particular issue (your
laptop model, BIOS version, screen photo, etc).
Please replace [VENDOR] in a title with your laptop vendor (e.g. dell, hp, acer) and [MODEL]
with model, also you can specify extra information in [algorithm info] if you can, otherwise just
remove it from a title.
Please specify following information:
General information
Vendor: specify here your laptop manufacturer (e.g. dell, hp, acer, etc.)
Model: your laptop model (please be as specific as possible)
Firmware version: version of your BIOS firmware, it also good if you can specify firmware
release date.
Photo
It also would be helpful if you post a photo of your locked screen (with generated code, system disabled message) for example like here. You can skip this if there are multiple
images with exact same message.
Don't expect on immediate response, your issue might help someone other who would face such
issue in a feature but not necessarily you. I'd suggest you to contact your vendor support, cause
this should be much faster channel.
NOTE: You should select this option if you are going to request support for new unlock algorithm or existing one didn't worked for you.
IMPORTANT: before creating a new issue first check if there is any existing one with same model or algorithm request, in that case you'd better add information to that particular issue (your laptop model, BIOS version, screen photo, etc).
Please replace
[VENDOR]in a title with your laptop vendor (e.g. dell, hp, acer) and[MODEL]with model, also you can specify extra information in[algorithm info]if you can, otherwise just remove it from a title.Please specify following information:
General information
Photo
It also would be helpful if you post a photo of your locked screen (with generated code,
system disabledmessage) for example like here. You can skip this if there are multiple images with exact same message.Don't expect on immediate response, your issue might help someone other who would face such issue in a feature but not necessarily you. I'd suggest you to contact your vendor support, cause this should be much faster channel.