I would like to see a contact form on the forum site where users can report problems privately
This is a sensible thing to set up. But let's have a single person be responsible for handling submissions. We can add something to both the form and the thank-you message that sets expectations for a reasonable response time (24 hours? 48?), and recommends other ways to get faster replies if necessary (Gitter, etc) If/when the volume gets to be too much for one person we can revisit and set up different internal processes for how to handle submissions.
This is a sensible thing to set up. But let's have a single person be responsible for handling submissions. We can add something to both the form and the thank-you message that sets expectations for a reasonable response time (24 hours? 48?), and recommends other ways to get faster replies if necessary (Gitter, etc) If/when the volume gets to be too much for one person we can revisit and set up different internal processes for how to handle submissions.
Spun-off from https://github.com/backdrop-ops/forum.backdropcms.org/issues/88