dmdj03
commented
10 years ago What if we use a more general message in that yellow bar... "Provide evidence by (date) to fight this dispute."
Then we add a message in the modal to inform them that we'll invoice the amount upfront.
msherry
By the time the marketplace owner sees this message, they have already been invoiced for the full amount of the dispute, which most people see as a loss. Providing evidence will hopefully let them recover these funds, but the emails being sent in to support indicate that a lot of customers are surprised that they are invoiced before the reply-by date for dispute evidence.