search

balena-io / etcher

Flash OS images to SD cards & USB drives, safely and easily.
https://etcher.io/
Apache License 2.0
29.99k stars 2.12k forks source link

Verbiage Suggestion for Failed Flash #3218

Open RickCarlino opened 4 years ago

RickCarlino commented 4 years ago

(this is a cross-post from the forum- was not sure which channel was more appropriate)

Hi Folks!

First off, thanks for publishing Etcher. We currently use it for on boarding new FarmBot customers that need to flash the initial firmware on their SD card and it’s been great for that purpose.

One area that we think could be improved is the Flash Complete! message. Some less technical users have sent us support requests not understanding why their device will not boot.

When we ask to see a screenshot, we get this: image

The large heading and the word “complete!” catches the eye of the user, but they fail to see the smaller failure message below that heading. I think that if a flash fails (even if just for one device), the word “failed” should be the most prominent and eye catching word on the screen.

This might not seem like a big deal to a technical user, but it’s worth mentioning that this has happened multiple times now. Typically the users that are affected by this are less technical than the average user of Etcher.

lurch commented 4 years ago

See also #2894

jellyfish-bot commented 4 years ago

[georgiats] This issue has attached support thread https://jel.ly.fish/734299f3-5cc3-4d1a-8074-98e3c62beb4d

rotorrad commented 4 years ago

Mine keeps crashing too. Last time it happens three times in the row. restarted mac and the same thing again.