Bambu Studio gives tool head fell off warning message repeatedly despite clearing

[FyrbyAdditive]

Bambu Studio Version

1.7.4.52

Where is the application from?

Bambu Lab Official website

OS version

macOS 13.4.1 (c)

Additional system information

Apple Silicon 2021 M1 16" Macbook Pro 32GB RAM

Printer

Bambu X1CC

How to reproduce

1. Open Bambu Studio
2. Click the "Device" tab
3. The error message appear, click everything to clear all of them (as per picture)
4. Start video, yep the tool head is fine (as per picture)
5. Close Bambu Studio. Repeat infinitely.

Actual results

Expected results

The error should be permanently cleared and not re-appear when opening Bambu Studio.

Project file & Debug log uploads

There is no project in this case. I have redacted my local username from paths in this log file.

Checklist of files to include

• [X] Log file
• [ ] Project file

[FyrbyAdditive]

Recreated in 01.06.01.00 and 01.06.03.00.

[ur-vile]

lol..."feature"

[FyrbyAdditive]

Thank you for your feedback. I see you have classified this behaviour as a feature, and if you are able to explain the reason for this that would be great, then I am happy to close the issue.

[sodachen22]

Front cover is OK, it was a misjudgment that the front cover fell off, is it correct?

[FyrbyAdditive]

OK, so I probably need to be more concise in my description, I did take the front cover off and expected an error to clear, which I did.

However, every time I open any interface to the printer (i.e. apps) after that it asks me to clear the error every time, rather than just once.

So when I "clear" the error, this would seem to be only understood within the app until it is closed, and I suppose not by the printer. Hence this repeats forever, for example closing and opening Bambu Studio results in having to clear it again and again. It stops when the next print happens.

[lanewei120]

Can you please remove this file for my security PLEASE? Github are refusing to do absolutely anything despite the fact I uploaded it and they say I have to rely on you to remove it, which I find absolutely incredible that no-one here - you or github included can act on this.

@FyrbyAdditive It seems I can only remove the hyperlink in your topic, and can not remove the file somewhere(don't know how), does it satisfy your requirement?

[lanewei120]

Github have informed me that you are able to remove this and I have also contacted your (Bambu Lab) privacy team with a GDPR request to remove this file. As it contains secrets I really do expect this to be removed as per my rights under the GDPR. If you are unable to do this I kindly request that you contact Github support to carry this out.

Also, I request that as these credentials have leaked publicly that somehow they are rotated in your backend if they are static and not rotated automatically, thank you.

@FyrbyAdditive I am trying to contact github to remove this file totally and as the hyperlink is removed already, this file can not be accessed by others already

and as said in the other thread, the cameral url included in the log file is a temporary url, it will be invalidated in serveral minutes after disconnection from camera.

also the aws url is a upload-only url, which can not be used for any downloading

[FyrbyAdditive]

Thanks for the clarification in the other ticket/this one and sorry for chasing this up rather persistently :)

[lanewei120]

you are welcome, I have also created a ticket to github to remove the attachment and just waiting for their response now

[lanewei120]

@FyrbyAdditive the github team has removed this file

please also have a confirm by yourself

thanks

[FyrbyAdditive]

Thank you it looks good. I cleaned up the comments on this ticket so you can return to the actual issue, should you choose to treat the bug or not.

[BambulabRobot]

This issue has been marked as inactive due to no response for 90 days.