Bambu Studio poor camera feed quality

[KuraiKitsune]

Bambu Studio Version

1.7.6.92

Where is the application from?

Bambu Lab Official website

OS version

Windows 11 Pro 22H2

Additional system information

CPU: Intel i7-12700K RAM: Corsair Vengeance 64GB (4x16GB) DDR4 GFX: MSI RTX 4090 SUPRIM 24GB Connected to network via Gigabit ethernet

Printer

Bambu Lab X1C

How to reproduce

Go to Device tab. Press Play on the video window.

Actual results

The video quality and fps has always been terrible on the Bambu Studio app since the Kickstarter units went out, and has never improved for me. I do not use LAN-only mode as I appreciate the cloud connectivity. However, the Bambu Handy app on an android phone on the same home network gets full video quality and fps. The difference is night and day. Why can they be so different on the same network? It even looks better on my phone when connected via 4G.

Below are 2 videos of the same print job happening, viewed from the 2 apps.

Bambu Studio: https://i.gyazo.com/db5b19a1b52215133ad94298a324a3a3.mp4 Bambu Handy: https://i.gyazo.com/a2873492e3ff3c684f131d83f93b070e.mp4

Expected results

Clear, high frame rate video like the mobile app gets.

Project file & Debug log uploads

log.zip

Checklist of files to include

• [X] Log file
• [ ] Project file

[GuzziRaz]

Are you using latest Bambu Studio? (Edit: You did wrote that you do, so it's not that)

I've noticed that even in cloud mode (which I do use), as long as I'm on my home wifi (local to printer) the video does go locally and is free from hangs and losses, both in Handy and Studio. It might be a fairly new feature.

As soon as I get off my home lan so video feed has to go over the cloud, it's nearly unusable. Sometimes I never even get a still frame before I just give up. And it's not my downlink that's the problem, I'm nearly always on plenty fast 4G/5G.

The exact same happens if I relocate the printer to my IoT VLAN, so cloud is again needed. Video becomes mostly unusable even though the printer and myself both have full symmetric gigabit pipes to the Internet.

So I presume Bambu's cloud has massive performance issues, hopefully due to massive sales. That's kind of a nice problem (for them) but I hope they level up significantly soon!

[KuraiKitsune]

I connect my phone to 4G only, and the video feed in Bambu Handy is butter smooth. I connect my phone to Wifi in the home, printer is connect to the same wifi, video feed is butter smooth.

I installed Bambu Studio on 2 different Windows computers, both Win11 and Win10. Both on wired connection to the same network. The video feed from Studio is slow and grainy. This is how it has always been since I got my X1C from the Kickstarter campaign in the beginning.

[bambu123]

I think this is mainly due to the difference in video window size. The same video will definitely appear of poor quality on a large window. On the other hand, it is possible that the mobile phone system has a video image enhancement module, while the Windows platform does not have such a module by default.

[BambulabRobot]

This issue has been marked as inactive due to no response for 90 days.