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bambulab / BambuStudio

PC Software for BambuLab and other 3D printers
GNU Affero General Public License v3.0
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Studio Crash During Camera View via Arc A770 Graphics #2963

Open jtbrough opened 11 months ago

jtbrough commented 11 months ago

Bambu Studio Version

1.7.7.89

Where is the application from?

Bambu Lab Official website, Bambu Lab github releases

OS version

Microsoft Windows 11 Pro 10.0.22631 Build 22631

Additional system information

CPU: 13th Gen Intel(R) Core(TM) i5-13600K RAM: Installed Physical Memory 64.0 GB Integrated Graphics: Intel(R) UHD Graphics 770 Discrete Graphics: Intel(R) Arc(TM) A770 Graphics Intel ARC driver: 31.0.101.4972 (latest)

Printer

Bambu Lab X1 Carbon (01.06.05.01) + AMS (00.00.60.40)

How to reproduce

  1. Can recreate with or without print active
  2. Navigate to Device tab
  3. Select Status page
  4. Select Play button to enable X1C camera

Actual results

100% crash every time if graphics are being displayed via the discrete Intel Arc A770 GPU.

Note: If I swap my display to use the integrated Intel UHD 770 the camera display within Bambu Studio works fine. It also works to display the camera from Bambu Handy on iOS.

Expected results

The camera view should work using any modern graphics system.

Project file & Debug log uploads

bambu-studio.exe.17104.discrete-crash.zip 2963-debug-dlls.zip

Checklist of files to include

bambu123 commented 11 months ago

Please refer https://wiki.bambulab.com/en/software/bambu-studio/faq/live-view Problem 5 - The program hung when loading the video stream! (Windows Only)

jtbrough commented 11 months ago

Thank you. In this case NVIDIA control panel isn't relevant since none of their products are involved. Intel suggests that this can be done using Graphics Settings in Windows 11 System Settings (reference):

Unfortunately, now Bambu Studio simply hangs indefinitely instead of crashing immediately when attempting to preview device video after having set graphics to Power saving which uses the integrated graphics.

bambu123 commented 11 months ago

It crashed in the graphics driver, we need some time to analyze it. First, we need to help provide the file for this dll.

C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_3c4b0f9f7b8d6d5a\igd9trinity64.dll

image

jtbrough commented 11 months ago

2963-igd9trinity64.zip

bambu123 commented 11 months ago

2963-igd9trinity64.zip

Thank you, I still need d3d9.dll. C:\Windows\System32\d3d9.dll

image

AndrewC772 commented 11 months ago

Hi, I have the same issue but i have no integrated graphics as I'm using an AMD 3900x and my gpu is the intel Arc A770 as well. I only included most recent logs as the size was too large to upload and will include the requested dll as well. log.zip dll.zip

bambu123 commented 11 months ago

Hi, I have the same issue but i have no integrated graphics as I'm using an AMD 3900x and my gpu is the intel Arc A770 as well. I only included most recent logs as the size was too large to upload and will include the requested dll as well. log.zip dll.zip

Can Windows Media Player in your system play video files? image

AndrewC772 commented 11 months ago

yes, It can play videos image

atran315 commented 11 months ago

I have the same problem, using Intel i9-14900k and Intel Arc A770. It just crashes every time. OBS Studio is working, even though it is not convenient.

warthog9 commented 10 months ago

I'll chime in, on 1.8.2.56 with an AMD 7900, which does have an integrated gpu, and an Intel ARC A770, same issue.

I'm guessing that since DX9 is being emulated entirely for the ARC series drivers there's something slightly wonky going on there, so it could be an issue that needs to be brought up with Intel's Arc team (they should be pretty approachable about this).

Setting Bambu Lab to actually run on the Intel Arc only: crashes Switching it to run on the AMD (though the monitors are only attached to the Arc): video never starts, but clicking anywhere results in a window that's clearly trying desperately to crash (greyed out, spinning blue thing, etc).

If there was a way to pull up the video feed in VLC I'd be more than content to just ignore the video from within Bambu Studio

bambu123 commented 10 months ago

I'll chime in, on 1.8.2.56 with an AMD 7900, which does have an integrated gpu, and an Intel ARC A770, same issue.

I'm guessing that since DX9 is being emulated entirely for the ARC series drivers there's something slightly wonky going on there, so it could be an issue that needs to be brought up with Intel's Arc team (they should be pretty approachable about this).

Setting Bambu Lab to actually run on the Intel Arc only: crashes Switching it to run on the AMD (though the monitors are only attached to the Arc): video never starts, but clicking anywhere results in a window that's clearly trying desperately to crash (greyed out, spinning blue thing, etc).

If there was a way to pull up the video feed in VLC I'd be more than content to just ignore the video from within Bambu Studio

If you are using X1 printer, you can start Go Live and use VLC to connect it. https://wiki.bambulab.com/en/software/bambu-studio/virtual-camera

warthog9 commented 10 months ago

the VLC work around works, though obviously not ideal. Will confirm the crash is still present (as I think is expected) in 1.8.4.51

ciaagent commented 9 months ago

Same issue here. Using Intel Arc A770. No integrated graphics (Ryzen 7 2700X). Although it used to work fine, then one day stopped. Still crashing in 1.8.4.51

AndrewC772 commented 8 months ago

Appears to be working for me now on Intel ARC driver 5333 hadn't tried it in a while, tried again today and it appears to be working, not sure if anything else has contributed to it. I am on 1.8.4.51 of Bambu Studio.

warthog9 commented 8 months ago

Actually based on @AndrewC772 's comment, I happened to have a print open and gave it a whirl with an A770 and also driver 5333, and it loads up and doesn't crash. The video is CHOPPY, and not anywhere near as smooth as what's on Android, but that's a rather big improvement

ciaagent commented 8 months ago

Also based on the notifications. I went and checked my intel version and it was 31.0.101.5194, checked Bambu (1.8.4.51) again and it crashed. I updated my intel drivers to 31.0.101.5333 and as @warthog9 stated. It no longer crashes, but unusable levels of choppiness. I can also confirm that it runs smooth on Android. It also used to run smooth in Bambu Studio on windows until it started crashing.

Laess3r commented 4 months ago

I updated my intel drivers to 31.0.101.5333 and as @warthog9 stated.

I can confirm that an update of my ARC drivers fixed at least the app crash! I don't see any choppyness at all :-)