Open kr320 opened 9 months ago
lanewei120
commented
9 months ago hello @kr320
is there any dmp files under your log directory?
if yes
could you help to upload here
and is it a 100% reproducible issue on your side? also how about previous versions?
thanks
kr320
commented
9 months ago I'm currently unable to duplicate the issue, seems to have resolved itself.
and is it a 100% reproducible issue on your side?
At the time it was happening, for about 3-4 days, it was 100% reproducible and would happen every time.
also how about previous versions?
Didn't try previous versions.
Would you still like me to try and see if there is a dmp file?
lanewei120
commented
9 months ago I'm currently unable to duplicate the issue, seems to have resolved itself.
and is it a 100% reproducible issue on your side?
At the time it was happening, for about 3-4 days, it was 100% reproducible and would happen every time.
also how about previous versions?
Didn't try previous versions.
Would you still like me to try and see if there is a dmp file?
@kr320 thanks for the reply please help to check the dmp file also, maybe we can find some glue for previous crash
kr320
commented
9 months ago Im running into this problem again.
Same exact issue from the original report. It does it if you simply open the app or if you open a project. After clicking device, Bambu Studio closes.
Series of events: Opened a project. Started the print. Saved the project. Watched the video for a while. Saved and closed bambu studio. About 30 minutes later I went to open the project to look at the camera. When I clicked on the device tab, Bambu Studio closes..
I did it a bunch of times. I zipped the 3mf project file and a few logs, dmps and other files from the Log folder at around the time it was happening.
bambu123
commented
9 months ago Exception Code :c0150010 The activation context being deactivated is not active for the current thread of execution.
Im running into this problem again.
Same exact issue from the original report. It does it if you simply open the app or if you open a project. After clicking device, Bambu Studio closes.
Series of events: Opened a project. Started the print. Saved the project. Watched the video for a while. Saved and closed bambu studio. About 30 minutes later I went to open the project to look at the camera. When I clicked on the device tab, Bambu Studio closes..
I did it a bunch of times. I zipped the 3mf project file and a few logs, dmps and other files from the Log folder at around the time it was happening.
To analyze DMP files, we need you to provide the following DLLs on your system:
C:\Windows\System32\ntdll.dll C:\Windows\System32\kernel32.dll C:\Windows\System32\KERNELBASE.dll C:\Windows\System32\user32.dll C:\Windows\System32\msvcp140.dll C:\Windows\System32\ucrtbase.dll C:\Windows\System32\win32u.dll
bambu123
commented
9 months ago The DLL (bdhkm64.dll) injected by other software may have caused the problem.
What is bdhkm64.dll? bdhkm64.dll is part of BitDefender® AntiVirus and developed by BitDefender S.R.L. Bucharest, ROMANIA according to the bdhkm64.dll version information. bdhkm64.
kr320
commented
9 months ago Any suggestions? I assume I can't delete this since its part of my anti virus software. I'll contact BitDefender and see what they say
BambulabRobot
commented
1 month ago This issue has been marked as inactive due to no response for 90 days.
bambu123
commented
1 month ago Is there a reply from BitDefender ?
Bambu Studio Version
1.7.7.89
Where is the application from?
Bambu Lab Official website
OS version
Windows 10
Additional system information
No response
Printer
Bambu Lab X1C
How to reproduce
Open Bambu Studio Click on the device tab
Actual results
The device tab begins to open. Only the left side bar, camera and print progress box loads. The mouse pointer turns to Working in Background(pointer with circle). About a second later the software closes with no error message.
Note this happens whether you are simply opening bambu studio and clicking device or opening a project. It has happened for about 3 days.
If I click on a few of the other tabs first(Prepare, Preview, Project, Calibration) and then click Device, it opens properly and doesn't crash.
https://github.com/bambulab/BambuStudio/assets/118021697/39783a11-dc9a-4d67-910b-6f4aae5529ec
Expected results
The device tab should open and display all information without crashing.
Project file & Debug log uploads
Crash.zip
Checklist of files to include