Pull logs from printer over the network to simplify opening a support ticket

bambulab / BambuStudio

PC Software for BambuLab and other 3D printers

GNU Affero General Public License v3.0

2.18k stars 292 forks source link

Pull logs from printer over the network to simplify opening a support ticket #3069

Open BDJeff opened 11 months ago

BDJeff commented 11 months ago

Having to manually fetch the log file from the printer to open a support ticket is a PITA. Maybe it is done by design to discourage submitting support requests, but it would be much nicer if it could be done over the network.

arekm commented 11 months ago

You can fetch logs from the printer over network via ftps.

BDJeff commented 11 months ago

How? I don't see this documented.

arekm commented 11 months ago

Any ftp client that handles ftps protocol. Filezilla for example or lftp in linux cmdline. You connect to IP address of the printer, ftps protocol, bblp username, access code as a password.

Note: disable ssl certificates verification in ftp app you choose (since bambu printers use self signed certs).

Edit: https://forum.bambulab.com/t/we-can-now-connect-to-ftp-on-the-p1p/6464