Home page/menus not loading.

[TheIndiglo]

Bambu Studio Version

1.8.2.56

Where is the application from?

Bambu Lab Official website

OS version

Win11

Additional system information

     Operating System: Windows 11 Home 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
             Language: English (Regional Setting: English)
  System Manufacturer: ASUSTeK COMPUTER INC.
         System Model: ASUS TUF Gaming F17 FX706HCB
                 BIOS: FX706HCB.313 (type: UEFI)
            Processor: 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz (16 CPUs), ~2.3GHz
               Memory: 16384MB RAM
  Available OS Memory: 16122MB RAM
            Page File: 16946MB used, 5063MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported DirectX Database Version: 1.4.7 DxDiag Version: 10.00.22621.0001 64bit Unicode

Printer

X1 Carbon

How to reproduce

Click on the "Home" button. Open any menus.

Actual results

Never loads, just remains a blank page.

Expected results

Open model "store".

Project file & Debug log uploads

No specific file, just the actual software.

Checklist of files to include

• [ ] Log file
• [ ] Project file

[bambu123]

To clearly explain the problem, please provide application logs (ref the wiki). It is also best to provide software screenshots or record a video of the problem.

https://wiki.bambulab.com/en/x1/troubleshooting/bambu-studio-log

[AlexNoop]

hello,

same problem here ;) blank home and verry long startup

debug_Tue_Jan_30_07_16_30_6756.log.0.txt

[bambu123]

@AlexNoop I'm very sorry for the inconvenience. Long startup time may be the root cause, causing WebView to timeout. In order to analyze the problem of long startup time, it is necessary to manually capture the program DUMP. Please refer to the following wiki for help in providing DMP files.

[AlexNoop]

hey ! thanks for reply. dmp files are there : https://gofile.me/74DmP/lI3Fj0uTs

[bambu123]

hey ! thanks for reply. dmp files are there : https://gofile.me/74DmP/lI3Fj0uTs

Sorry, failed to download. I'll retry later.

[bambu123]

hey ! thanks for reply. dmp files are there : https://gofile.me/74DmP/lI3Fj0uTs

Sorry, can't download, please check.