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bambulab / BambuStudio

PC Software for BambuLab and other 3D printers
GNU Affero General Public License v3.0
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Linux Studio dropping events (mouse, keyboard, right click, menu) resulting in degraded functionality and performance #3635

Open longrackslabs opened 8 months ago

longrackslabs commented 8 months ago

Bambu Studio Version

1.8.4.51

Where is the application from?

Bambu Lab github releases

OS version

Linux Mint 21.3 Cinnamon

Additional system information

System: Kernel: 5.15.0-94-generic x86_64 bits: 64 compiler: gcc v: 11.4.0 Desktop: Cinnamon 6.0.4 tk: GTK 3.24.33 wm: muffin vt: 7 dm: LightDM 1.30.0 Distro: Linux Mint 21.3 Virginia base: Ubuntu 22.04 jammy Machine: Type: Desktop System: Micro-Star product: MS-7C56 v: 1.0 serial: Mobo: Micro-Star model: MPG B550 GAMING PLUS (MS-7C56) v: 1.0 serial: UEFI: American Megatrends LLC. v: 1.F0 date: 10/11/2023 Battery: Device-1: hidpp_battery_0 model: Logitech MX Keys Wireless Keyboard serial: charge: 100% (should be ignored) rechargeable: yes status: Full CPU: Info: 8-core model: AMD Ryzen 7 5800X bits: 64 type: MT MCP smt: enabled arch: Zen 3 rev: 0 cache: L1: 512 KiB L2: 4 MiB L3: 32 MiB Speed (MHz): avg: 2372 high: 4748 min/max: 2200/3800 boost: enabled cores: 1: 2200 2: 2199 3: 2200 4: 2200 5: 2199 6: 2200 7: 2200 8: 2200 9: 2424 10: 4748 11: 2199 12: 2200 13: 2200 14: 2199 15: 2199 16: 2199 bogomips: 121595 Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm Graphics: Device-1: NVIDIA GM206 [GeForce GTX 950] vendor: PNY driver: N/A pcie: speed: 2.5 GT/s lanes: 16 bus-ID: 2b:00.0 chip-ID: 10de:1402 class-ID: 0300 Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: nouveau,vesa unloaded: fbdev,modesetting gpu: N/A display-ID: :0 screens: 1 Screen-1: 0 s-res: 2560x1440 s-dpi: 96 s-size: 677x381mm (26.7x15.0") s-diag: 777mm (30.6") Monitor-1: default res: 2560x1440 hz: 93 size: N/A OpenGL: renderer: llvmpipe (LLVM 15.0.7 256 bits) v: 4.5 Mesa 23.2.1-1ubuntu3.1~22.04.2 direct render: Yes Audio: Device-1: NVIDIA GM206 High Definition Audio vendor: PNY driver: snd_hda_intel v: kernel pcie: speed: 2.5 GT/s lanes: 16 bus-ID: 2b:00.1 chip-ID: 10de:0fba class-ID: 0403 Device-2: AMD Starship/Matisse HD Audio vendor: Micro-Star MSI driver: snd_hda_intel v: kernel pcie: speed: 16 GT/s lanes: 16 bus-ID: 2d:00.4 chip-ID: 1022:1487 class-ID: 0403 Sound Server-1: ALSA v: k5.15.0-94-generic running: yes Sound Server-2: PulseAudio v: 15.99.1 running: yes Sound Server-3: PipeWire v: 0.3.48 running: yes Network: Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Micro-Star MSI driver: r8169 v: kernel pcie: speed: 2.5 GT/s lanes: 1 port: f000 bus-ID: 2a:00.0 chip-ID: 10ec:8168 class-ID: 0200 IF: enp42s0 state: up speed: 1000 Mbps duplex: full mac: Bluetooth: Device-1: Broadcom BCM20702A0 Bluetooth 4.0 type: USB driver: btusb v: 0.8 bus-ID: 1-6:5 chip-ID: 0a5c:21e8 class-ID: fe01 serial: Report: hciconfig ID: hci0 rfk-id: 0 state: up address: bt-v: 2.1 lmp-v: 4.0 sub-v: 220e hci-v: 4.0 rev: 1000 Drives: Local Storage: total: 1.95 TiB used: 587.12 GiB (29.5%) ID-1: /dev/nvme0n1 vendor: Western Digital model: WDBRPG5000ANC-WRSN size: 465.76 GiB speed: 31.6 Gb/s lanes: 4 type: SSD serial: rev: 111130WD temp: 38.9 C scheme: GPT ID-2: /dev/sda vendor: Western Digital model: WD6400AAKS-22A7B2 size: 596.17 GiB speed: 3.0 Gb/s type: N/A serial: rev: 3B01 ID-3: /dev/sdb vendor: Western Digital model: WD10EZEX-00BN5A0 size: 931.51 GiB speed: 6.0 Gb/s type: HDD rpm: 7200 serial: rev: 1A01 scheme: MBR Partition: ID-1: / size: 365.24 GiB used: 39.51 GiB (10.8%) fs: ext4 dev: /dev/nvme0n1p2 ID-2: /boot/efi size: 190.5 MiB used: 6.1 MiB (3.2%) fs: vfat dev: /dev/nvme0n1p1 ID-3: /home size: 915.82 GiB used: 272.53 GiB (29.8%) fs: ext4 dev: /dev/sdb1 Swap: ID-1: swap-1 type: partition size: 93.13 GiB used: 2.55 GiB (2.7%) priority: -2 dev: /dev/nvme0n1p3 USB: Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 10 rev: 2.0 speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900 Hub-2: 1-2:2 info: Genesys Logic Hub ports: 4 rev: 2.0 speed: 480 Mb/s power: 100mA chip-ID: 05e3:0608 class-ID: 0900 Device-1: 1-2.3:4 info: SanDisk SDDR-B531 type: Mass Storage driver: usb-storage interfaces: 1 rev: 2.1 speed: 480 Mb/s power: 500mA chip-ID: 0781:cfcb class-ID: 0806 serial: Device-2: 1-2.4:6 info: Yubicom Yubikey 4/5 OTP+U2F+CCID type: Keyboard,HID,Smart Card driver: hid-generic,usbhid interfaces: 3 rev: 2.0 speed: 12 Mb/s power: 30mA chip-ID: 1050:0407 class-ID: 0b00 Device-3: 1-5:3 info: Logitech Unifying Receiver type: Keyboard,Mouse,HID driver: logitech-djreceiver,usbhid interfaces: 3 rev: 2.0 speed: 12 Mb/s power: 98mA chip-ID: 046d:c52b class-ID: 0300 Device-4: 1-6:5 info: Broadcom BCM20702A0 Bluetooth 4.0 type: Bluetooth driver: btusb interfaces: 4 rev: 2.0 speed: 12 Mb/s chip-ID: 0a5c:21e8 class-ID: fe01 serial: Device-5: 1-7:7 info: Micro Star MYSTIC LIGHT type: HID driver: hid-generic,usbhid interfaces: 1 rev: 1.1 speed: 12 Mb/s power: 500mA chip-ID: 1462:7c56 class-ID: 0300 serial: Device-6: 1-10:8 info: Kensington Expert Wireless Trackball Mouse (K72359WW) type: Mouse,HID driver: hid-generic,usbhid interfaces: 2 rev: 1.1 speed: 12 Mb/s power: 100mA chip-ID: 047d:8018 class-ID: 0300 Hub-3: 2-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s chip-ID: 1d6b:0003 class-ID: 0900 Hub-4: 3-0:1 info: Hi-speed hub with single TT ports: 4 rev: 2.0 speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900 Hub-5: 4-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s chip-ID: 1d6b:0003 class-ID: 0900 Sensors: Message: No sensor data found. Is lm-sensors configured? Repos: Packages: 3453 apt: 3421 flatpak: 9 snap: 23 No active apt repos in: /etc/apt/sources.list Active apt repos in: /etc/apt/sources.list.d/1password.list 1: deb [arch=amd64 signed-by=/usr/share/keyrings/1password-archive-keyring.gpg] https: //downloads.1password.com/linux/debian/amd64 stable main Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list 1: deb [signed-by=/usr/share/keyrings/brave-browser-archive-keyring.gpg arch=amd64] https: //brave-browser-apt-release.s3.brave.com/ stable main Active apt repos in: /etc/apt/sources.list.d/github-cli.list 1: deb [arch=amd64 signed-by=/usr/share/keyrings/githubcli-archive-keyring.gpg] https: //cli.github.com/packages stable main Active apt repos in: /etc/apt/sources.list.d/google-chrome.list 1: deb [arch=amd64] https: //dl.google.com/linux/chrome/deb/ stable main Active apt repos in: /etc/apt/sources.list.d/nordvpn.list 1: deb https: //repo.nordvpn.com/deb/nordvpn/debian stable main Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 1: deb http: //packages.linuxmint.com virginia main upstream import backport 2: deb http: //archive.ubuntu.com/ubuntu jammy main restricted universe multiverse 3: deb http: //archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse 4: deb http: //archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse 5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse No active apt repos in: /etc/apt/sources.list.d/playonlinux.list No active apt repos in: /etc/apt/sources.list.d/steam-beta.list Active apt repos in: /etc/apt/sources.list.d/steam-stable.list 1: deb [arch=amd64,i386 signed-by=/usr/share/keyrings/steam.gpg] https: //repo.steampowered.com/steam/ stable steam 2: deb-src [arch=amd64,i386 signed-by=/usr/share/keyrings/steam.gpg] https: //repo.steampowered.com/steam/ stable steam Info: Processes: 454 Uptime: 1d 15h 15m wakeups: 2 Memory: 62.72 GiB used: 14.34 GiB (22.9%) Init: systemd v: 249 runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12/9 Client: Cinnamon v: 6.0.4 inxi: 3.3.13

Printer

Bambu Lab X1C

How to reproduce

Use Studio for a while. Notice events start getting missed and program stop working correctly. Keypresses, mouse clicks, right click context menus, etc. etc. etc.

Actual results

Use Studio for a while. Notice events start getting missed and program stop working correctly. Keypresses, mouse clicks, right click context menus, close program, etc. etc. etc. etc. etc. etc. I finally had to 'end' from Process Info.

Upon restart the program seems to work correctly / normally - until it doesn't.

Expected results

Events should not be missed and the program should function normally.

Project file & Debug log uploads

project doesn't matter. log files attached. log.zip

Checklist of files to include

lanewei120 commented 8 months ago

hello @gpeden how long will bambu studio run before this issue appear? and what have been done on bambu studio?

furthermore, could you help to use 'top' to check the cpu usuage when this issue happens?

longrackslabs commented 8 months ago

Seems like it takes about a day or so for it to start dropping input events. sorry its not more consistent. CPU looks like about 15% (I have 16 cores). Right now, Studio is missing all input including File->Quit. I had to force kill the process from System Monitor and lost my work. So this is a pretty serious problem :-(

This is

lanewei120 commented 8 months ago

we need to find a way ro reproduce it

  1. what have been done on bambu studio?
  2. could you give a snapshot of top when bambu studio starts normally, and when it lost events
BambulabRobot commented 3 months ago

This issue has been marked as inactive due to no response for 90 days.