Upload log files through Bambu Handy

[texasmadevape]

Bambu Studio Version

01.05.02.00

Where is the application from?

Bambu Lab Official website

OS version

Windows 10

Additional system information

No response

Printer

Bambu P1S

How to reproduce

Log files from the P1 series printer can be uploaded via Bambu Handy over the network, similar to the X1 series, with an upload speed of around 150 kbps under optimal network conditions.

When uploading logs, you have the option to select a specific time frame, allowing you to reduce the volume of logs transmitted and shorten the upload duration.

To upload files, go to Me → Support Tickets → Choose the ticket for log upload and proceed with the operation.

Actual results

not there

Expected results

to upload log files for support ticket

Project file & Debug log uploads

log.zip

Checklist of files to include

• [X] Log file
• [ ] Project file

[lanewei120]

do you mean you expect to upload bambustudio log like printer logs? @texasmadevape

[texasmadevape]

I was trying to create a ticket because I was having issues and still am trying to get my printer to start working again. When filling out a ticket it asked for me to upload logs and that it was needed to submit the ticket. It said I would be able to upload them remotely from my P1S through the Bambu Handy. I followed the steps up to a point and then there was no way to finish it or the help guide is outdated,

On Mon, Jun 10, 2024 at 7:56 PM Lane.Wei @.***> wrote:

do you mean you expect to upload bambustudio log like printer logs? @texasmadevape https://github.com/texasmadevape

— Reply to this email directly, view it on GitHub https://github.com/bambulab/BambuStudio/issues/4237#issuecomment-2159570421, or unsubscribe https://github.com/notifications/unsubscribe-auth/AUID3SFBYWY3NPUCXK533Y3ZGZDKTAVCNFSM6AAAAABJABRQ66VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCNJZGU3TANBSGE . You are receiving this because you were mentioned.Message ID: @.***>

[gaolegao-lx]

Please upload log through Handy APP, and give us your ticket number

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Upload log files through Bambu Handy Log files from the Bambu printer can be uploaded via Bambu Handy over the network, with an upload speed of around 150 kbps under optimal network conditions. When uploading logs, you have the option to select a specific time frame, allowing you to reduce the volume of logs transmitted and shorten the upload duration. To upload files, go to Me → Support Tickets → Choose the ticket for log upload and proceed with the operation.