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bambulab / BambuStudio

PC Software for BambuLab and other 3D printers
GNU Affero General Public License v3.0
2.11k stars 281 forks source link

keeps crashing #4557

Open raidersc opened 3 months ago

raidersc commented 3 months ago

Bambu Studio Version

1.9.35

Where is the application from?

Bambu Lab Official website

OS version

Windows 11

Additional system information

System Information

  Time of this report: 7/30/2024, 14:57:24
         Machine name: DESKTOP-KS99E4T
           Machine Id: {D30A4DEE-BD4B-483E-A8A4-5256DD28B696}
     Operating System: Windows 11 Home 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
             Language: English (Regional Setting: English)
  System Manufacturer: Micro-Star International Co., Ltd.
         System Model: MS-7D75
                 BIOS: 1.70 (type: UEFI)
            Processor: AMD Ryzen 7 7800X3D 8-Core Processor            (16 CPUs), ~4.2GHz
               Memory: 65536MB RAM
  Available OS Memory: 64672MB RAM
            Page File: 38453MB used, 73323MB available
          Windows Dir: C:\Windows
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 168 DPI (175 percent)
   System DPI Setting: 144 DPI (150 percent)
      DWM DPI Scaling: UnKnown
             Miracast: Available, no HDCP

Microsoft Graphics Hybrid: Supported DirectX Database Version: 1.5.8 DxDiag Version: 10.00.22621.3527 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
  Display Tab 2: No problems found.
  Display Tab 3: No problems found.
  Display Tab 4: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
    Sound Tab 5: No problems found.
    Sound Tab 6: No problems found.
    Sound Tab 7: No problems found.
    Sound Tab 8: No problems found.
    Sound Tab 9: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail)

Display Devices

       Card name: NVIDIA GeForce RTX 4060 Ti
    Manufacturer: NVIDIA
       Chip type: NVIDIA GeForce RTX 4060 Ti
        DAC type: Integrated RAMDAC
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_10DE&DEV_2803&SUBSYS_13EC196E&REV_A1
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 48445 MB Dedicated Memory: 16109 MB Shared Memory: 32336 MB Current Mode: 3840 x 2160 (32 bit) (60Hz) HDR Support: Not Supported Display Topology: Extend Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709 Color Primaries: Red(0.633789,0.340820), Green(0.311523,0.635742), Blue(0.158203,0.061523), White Point(0.312500,0.329102) Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000 Monitor Name: Generic PnP Monitor Monitor Model: U28E510 Monitor Id: SAM0D63 Native Mode: 3840 x 2160(p) (59.997Hz) Output Type: Displayport External

Printer

X1c

How to reproduce

try to load and slice a file, then when loading to printer sometimes just randomly crashes

Actual results

program closes

Expected results

should start printing.

Project file & Debug log uploads

[crash_Tue_Jul_30_14_49_05_0_done.log](https://github.com/user-attachments/files/16432899/crash_Tue_Jul_30_14_49_05_0_done.log) [crash_Tue_Jul_30_14_49_41_0_done.log](https://github.com/user-attachments/files/16432900/crash_Tue_Jul_30_14_49_41_0_done.log) [crash_Tue_Jul_30_14_50_23_0_done.log](https://github.com/user-attachments/files/16432901/crash_Tue_Jul_30_14_50_23_0_done.log) [crash_Tue_Jul_30_14_51_05_0_done.log](https://github.com/user-attachments/files/16432902/crash_Tue_Jul_30_14_51_05_0_done.log) [crash_Tue_Jul_30_14_51_37_0_done.log](https://github.com/user-attachments/files/16432903/crash_Tue_Jul_30_14_51_37_0_done.log) [crash_Tue_Jul_30_14_54_34_0_done.log](https://github.com/user-attachments/files/16432904/crash_Tue_Jul_30_14_54_34_0_done.log) [crash_Sun_Jul_28_15_42_22_0_done.log](https://github.com/user-attachments/files/16432905/crash_Sun_Jul_28_15_42_22_0_done.log)

Checklist of files to include

ttt888zzz commented 3 months ago

HI，raidersc Could you please provide a screenshot or video of the operation procedure，We'll check it.

raidersc commented 3 months ago

I actually uninstalled it last night then deleted all folders. Downloaded software again then installed it. Then had an issue with a plugin installing so deleted plugin folder. Then relaunched program and plugin installed. Now it’s working fine again so far no crashes. Sent from my iPhoneOn Jul 31, 2024, at 5:51 AM, ttt888zzz @.***> wrote: HI，raidersc Could you please provide a screenshot or video of the operation procedure，We'll check it.

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raidersc commented 3 months ago

It’s back to just closing the app again  I restart my pcAnd the printer the. The file will print. Sent from my iPhoneOn Jul 31, 2024, at 7:15 AM, Jeff Baker @.> wrote:I actually uninstalled it last night then deleted all folders. Downloaded software again then installed it. Then had an issue with a plugin installing so deleted plugin folder. Then relaunched program and plugin installed. Now it’s working fine again so far no crashes. Sent from my iPhoneOn Jul 31, 2024, at 5:51 AM, ttt888zzz @.> wrote: HI，raidersc Could you please provide a screenshot or video of the operation procedure，We'll check it.

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walterwongbbl commented 3 months ago

@raidersc Is everything alright now?

raidersc commented 3 months ago

It seems to be hit and miss. It’s not the stl. I tried switching to a different file and it would still crash and close. I’m still trying to isolate what causes it and what fixes it so far it seems like a computer restart and a printer restart will fix the problem.Sent from my iPhoneOn Jul 31, 2024, at 8:13 PM, walterwongbbl @.***> wrote: @raidersc Is everything alright now?

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ttt888zzz commented 3 months ago

Could you please try the following steps, it may help： https://wiki.bambulab.com/en/bambu-studio/troubleshoot/win-crash-when-slicing

raidersc commented 3 months ago

I’ll try it but it doesn’t crash during slicing it crashes while sending to printer. Sent from my iPhoneOn Aug 2, 2024, at 1:56 AM, ttt888zzz @.***> wrote: Can you please try the following steps, it may help： https://wiki.bambulab.com/en/bambu-studio/troubleshoot/win-crash-when-slicing

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raidersc commented 3 months ago

Set affinity. Still closes when trying to print. I’ve isolated the problem to be a communication with printer issue. I restart printer and it will print again. Sent from my iPhoneOn Aug 2, 2024, at 6:22 AM, Jeff Baker @.> wrote:I’ll try it but it doesn’t crash during slicing it crashes while sending to printer. Sent from my iPhoneOn Aug 2, 2024, at 1:56 AM, ttt888zzz @.> wrote: Can you please try the following steps, it may help： https://wiki.bambulab.com/en/bambu-studio/troubleshoot/win-crash-when-slicing

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