BambuStudio unable to download network plugin

[thrasher]

Bambu Studio Version

1.9.7.52

Where is the application from?

Bambu Lab Official website

OS version

macOS 15.0 (24A335)

Additional system information

2024 Apple MacBook Air Chip: Apple M3 Memory 16 GB

Printer

Bambu Lab X1 Carbon

How to reproduce

1. Open BambuStudio app
2. Observe: "Downloading Bambu Network Plugin" dialog automatically opens.
3. Observe: network plugin dialog remains at 0% progress
4. Observe: dialog message: "Failed to download the plug-in."
5. Unable to use networking in BambuLabs Studio (can't login, see printers, or anything).
6. Help / Open Network Test / Start Test Single-Thread fails (see screenshot)

Actual results

Network test fails (the network plugin can't be downloaded).

Expected results

The software shouldn't need to install a plugin to access the network.

Project file & Debug log uploads

N/A: This failure is not for a 3mf file.

Checklist of files to include

• [ ] Log file
• [ ] Project file

[thrasher]

Also note: iCloud Private Relay is turned "off" Cisco AnyConnect is not installed AVG Security is not installed

These were referenced in the wiki here: https://wiki.bambulab.com/en/software/bambu-studio/failed-to-get-network-plugin

[lanewei120]

@thrasher could you show a full picture of the test results, the picture you attached previously just shows the testing begins we can not see the testing results

and also, please help to upload the logs to us for help debugging

from our experience, it seems bambu studio is blocked to access network could you also check from this from your system