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bambulab / BambuStudio

PC Software for BambuLab and other 3D printers
GNU Affero General Public License v3.0
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X1C: failed to obtain cloud custom material information #5191

Closed stedebus closed 3 weeks ago

stedebus commented 3 weeks ago

Bambu Studio Version

1.10.0.89

Where is the application from?

Bambu Lab Official website

OS version

Windows 11

Additional system information

No response

Printer

Bambu Lab X1C

How to reproduce

  1. created custom Filament in Bambu Studio
  2. selected that Filament for AMS Slot
  3. after a few seconds the filament disapeared from that slot and "?" is displayed
  4. Tried to select that Filament on the Printer Display, but it is not listed
  5. click on "resync" symbol next to the material button
  6. Error "failed to obtain cloud custom material information" shows up

Actual results

Error "failed to obtain cloud custom material information" shows up

Expected results

Printer should resync materials with cloud 20241112_131206

Project file & Debug log uploads

Problem is not bound to a project

Checklist of files to include

MartinChan3 commented 3 weeks ago

I have tried it with my X1C and nothing wrong, could you tell me which version of X1C firmware do you use?

stedebus commented 3 weeks ago

Hi, Version 01.08.02.00 (latest) It is not the first time that I use custom filament. There is already some stored in the cloud and printer had synced it. But as I tried today, I got that error. And I saw a custom Filament on the printer, which I have deleted some days ago in Studio SW.

Regards Stefan

Von meinem/meiner Galaxy gesendet

-------- Ursprüngliche Nachricht -------- Von: Martin Chan @.> Datum: 12.11.24 14:23 (GMT+01:00) An: bambulab/BambuStudio @.> Cc: Stefan Debus @.>, Author @.> Betreff: Re: [bambulab/BambuStudio] X1C: failed to obtain cloud custom material information (Issue #5191)

I have tried it with my X1C and nothing wrong, could you tell me which version of X1C firmware do you use?

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stedebus commented 3 weeks ago

The problem could be solved by loging the printer out of my account, and back in again. After that, everything was synced correctly with the cloud.