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bambuser / BambuserPlayerSDK-Android

This project demonstrates how is the integration of Bambuser's Player SDK in an native Android application
Apache License 2.0
1 stars 1 forks source link

Linked products not appearing for custom videos on mobile #28

Open emailvenkatm opened 2 weeks ago

emailvenkatm commented 2 weeks ago

When using the Bambuser Player android SDK, related products show up correctly in the timeline for the sample video(vAtJH3xevpYTLnf1oHao) provided by Bambuser. However, when uploading and mapping our custom videos with related products via the Bambuser dashboard, the products do not appear in the timeline next to the player. But they are loading fine on the web side. Wondering if we have to enable any settings for the video from the dashboard to make the products appear on the mobile device.

Steps to Reproduce: Go to the Bambuser dashboard. Upload a custom video. Map products to the timeline for that video in the dashboard. Load the video using the Bambuser Player in our app. Related products are not appearing next to the player.

zeyadsadaqa commented 6 days ago

Thanks Emailvenkatm for reaching out, we are looking into it currently.

zeyadsadaqa commented 19 hours ago

Hello @emailvenkatm I looked into this issue but I couldn't reproduce it It is good to mention that some differences between web and mobile might be creating this issue The web player will display all the added product(s) on the player's right side, while the SDK doesn't. When you moderate a live video if you "as a moderator" click on the product on the left side, this product will be highlighted on the timeline, and the web player will show it in the top right corner of the video. In contrast, the SDK player will show it on top of the video timeline.

Try to create a live show and moderate it, highlighting a product and see if the issue still exists. Let me know if this solved your problem