Allowing strictly Slack and PagerDuty as a way for users to receive alerts is a limiting factor for alert consumption/ingestion.
Solution
Implementing a configurable, optional SNS client for publishing events will enable users to receive emails and SMS messages, and create custom automation pipelines to ingest alerts upon heuristic triggers.
Problem
Allowing strictly Slack and PagerDuty as a way for users to receive alerts is a limiting factor for alert consumption/ingestion.
Solution
Implementing a configurable, optional SNS client for publishing events will enable users to receive emails and SMS messages, and create custom automation pipelines to ingest alerts upon heuristic triggers.