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basler / pypylon

The official python wrapper for the pylon Camera Software Suite
http://www.baslerweb.com
BSD 3-Clause "New" or "Revised" License
567 stars 207 forks source link

Not able to detect the usb3 camera after PC power unplug #570

Closed maxwxzheng closed 1 year ago

maxwxzheng commented 1 year ago

If the PC is unplugged from power while the PC and the camera are running, we can't detect the camera after restarting the PC. We have to unplug and replug the camera from the PC to recover from this. Is there a better way to handle this situation?

We are working with Ubuntu 20.04. Basler acA2440-75uc.

SMA2016a commented 1 year ago

This issue, does not seem to related to pypylon. I think this could be USB Lib or USB Host controller. Please check with your local distributor to check if your camera has got latest firmware. Then let us know which USB host controller and what kind of PC you are using?

maxwxzheng commented 1 year ago

I reached out to Basler US support team. I'll close this.