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bb-qq / r8152

Synology DSM driver for Realtek RTL8152/RTL8153/RTL8156 based adapters
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DS416Play - CAC-1420 only detected as USB2 device on any USB port #335

Closed chvvkumar closed 1 year ago

chvvkumar commented 1 year ago

Description of the problem

DS416Play - CAC-1420 only detected as USB2 device on any USB port. Tried it on all three ports but I only see the device is detected as only capable of 480Mbps. This is reflected in file copy speeds ~30MB/s

Description of your products

Synology DS416Play DSM 7.1.1-42962 CLUB 3D CAC-1420 USB 3.2 Type A to RJ45 2.5 Gigabit LAN Ethernet Cable Adapter Windows 10, 8.1, Mac OSX 10.6 to 10.13 Synology USB NIC Driver Used: 

r8152-braswell-2.17.1-1_7.1.spk

Output of uname -a command

chvvkumar@diskstation:~$ uname -a
Linux diskstation 3.10.108 #42962 SMP Mon May 29 14:35:41 CST 2023 x86_64 GNU/Linux synology_braswell_416play

Description of your environment

Directly connected to PC using CAT6 cable

PC NIC: Realtek Gaming 2.5GbE Family Controller rtl8125bg

Output of dmesg command

dmesg.txt

Output of lsusb command

chvvkumar@diskstation:~$ lsusb
|__usb1          1d6b:0002:0310 09  2.00  480MBit/s 0mA 1IF  (xhci_hcd 0000:00:14.0) hub
  |__1-5         f400:f400:0100 00  2.00  480MBit/s 200mA 1IF  (Synology DiskStation 6500739E2DE41647)
|__usb2          1d6b:0003:0310 09  3.00 5000MBit/s 0mA 1IF  (xhci_hcd 0000:00:14.0) hub
|__usb3          1d6b:0002:0310 09  2.00  480MBit/s 0mA 1IF  (Linux 3.10.108 etxhci_hcd-170202 Etron xHCI Host Controller 0000:04:00.0) hub
  |__3-1         0bda:8156:3104 00  2.10  480MBit/s 200mA 1IF  (Realtek USB 10/100/1G/2.5G LAN 401000001)
|__usb4          1d6b:0003:0310 09  3.00 5000MBit/s 0mA 1IF  (Linux 3.10.108 etxhci_hcd-170202 Etron xHCI Host Controller 0000:04:00.0) hub

Output of ifconfig -a command

chvvkumar@diskstation:~$ ifconfig -a
docker0   Link encap:Ethernet  HWaddr 02:42:A0:16:8B:3C
          inet addr:172.17.0.1  Bcast:172.17.255.255  Mask:255.255.0.0
          inet6 addr: fe80::42:a0ff:fe16:8b3c/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:10695 errors:0 dropped:0 overruns:0 frame:0
          TX packets:13101 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:958844 (936.3 KiB)  TX bytes:16755099 (15.9 MiB)

docker72d Link encap:Ethernet  HWaddr A2:C7:C7:F4:F6:B3
          inet6 addr: fe80::a0c7:c7ff:fef4:f6b3/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:10695 errors:0 dropped:0 overruns:0 frame:0
          TX packets:13104 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:1108574 (1.0 MiB)  TX bytes:16755357 (15.9 MiB)

eth0      Link encap:Ethernet  HWaddr 00:11:32:6A:F6:6B
          inet addr:192.168.1.5  Bcast:192.168.1.255  Mask:255.255.255.0
          inet6 addr: fe80::211:32ff:fe6a:f66b/64 Scope:Link
          inet6 addr: fd5d:60d4:d2eb:de33:211:32ff:fe6a:f66b/64 Scope:Global
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:149769 errors:0 dropped:0 overruns:0 frame:0
          TX packets:104202 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:55005290 (52.4 MiB)  TX bytes:64238735 (61.2 MiB)

eth1      Link encap:Ethernet  HWaddr 00:11:32:6A:F6:6C
          inet addr:192.168.2.5  Bcast:192.168.2.255  Mask:255.255.255.0
          inet6 addr: fe80::211:32ff:fe6a:f66c/64 Scope:Link
          inet6 addr: fd5d:60d4:d2eb:de33:211:32ff:fe6a:f66c/64 Scope:Global
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:61279 errors:0 dropped:0 overruns:0 frame:0
          TX packets:2801 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:10445493 (9.9 MiB)  TX bytes:463928 (453.0 KiB)

eth2      Link encap:Ethernet  HWaddr A0:CE:C8:6E:7A:A6
          inet addr:192.168.10.5  Bcast:192.168.10.255  Mask:255.255.255.0
          inet6 addr: fe80::a2ce:c8ff:fe6e:7aa6/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:9000  Metric:1
          RX packets:23516 errors:0 dropped:0 overruns:0 frame:0
          TX packets:31606 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:1380879 (1.3 MiB)  TX bytes:273744261 (261.0 MiB)

lo        Link encap:Local Loopback
          inet addr:127.0.0.1  Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING  MTU:65536  Metric:1
          RX packets:27933 errors:0 dropped:0 overruns:0 frame:0
          TX packets:27933 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:7278374 (6.9 MiB)  TX bytes:7278374 (6.9 MiB)

sit0      Link encap:IPv6-in-IPv4
          NOARP  MTU:1480  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

chvvkumar@diskstation:~$ sudo ethtool eth2
Settings for eth2:
    Supported ports: [ MII ]
    Supported link modes:   10baseT/Half 10baseT/Full
                            100baseT/Half 100baseT/Full
                            1000baseT/Full
                            2500baseX/Full
    Supported pause frame use: No
    Supports auto-negotiation: Yes
    Supported FEC modes: Not reported
    Advertised link modes:  10baseT/Half 10baseT/Full
                            100baseT/Half 100baseT/Full
                            1000baseT/Full
    Advertised pause frame use: Symmetric Receive-only
    Advertised auto-negotiation: Yes
    Advertised FEC modes: Not reported
    Link partner advertised link modes:  10baseT/Half 10baseT/Full
                                         100baseT/Half 100baseT/Full
                                         1000baseT/Full
    Link partner advertised pause frame use: No
    Link partner advertised auto-negotiation: Yes
    Link partner advertised FEC modes: Not reported
    Speed: 1000Mb/s
    Duplex: Full
    Port: MII
    PHYAD: 32
    Transceiver: internal
    Auto-negotiation: on
    Supports Wake-on: pumbg
    Wake-on: g
    Current message level: 0x00007fff (32767)
                   drv probe link timer ifdown ifup rx_err tx_err tx_queued intr tx_done rx_status pktdata hw wol
    Link detected: yes

image

image

chvvkumar commented 1 year ago

Just did some testing to rule out my cabling as the cable goes through two different keystones and three different cable segments.

Herei s my original layout:

Desktop <-> Keystone Wall jack <-> Rack Patch Panel <-> DS416Play

Testing with my RaspberryPi

Desktop <-> Keystone Wall jack <-> Rack Patch Panel <-> RPi
pi@pihole:[~]: sudo ethtool eth1
Settings for eth1:
    Supported ports: [ TP MII ]
    Supported link modes:   10baseT/Half 10baseT/Full
                            100baseT/Half 100baseT/Full
                            1000baseT/Half 1000baseT/Full
                            2500baseT/Full
    Supported pause frame use: No
    Supports auto-negotiation: Yes
    Supported FEC modes: Not reported
    Advertised link modes:  10baseT/Half 10baseT/Full
                            100baseT/Half 100baseT/Full
                            1000baseT/Full
    Advertised pause frame use: Symmetric Receive-only
    Advertised auto-negotiation: Yes
    Advertised FEC modes: Not reported
    Link partner advertised link modes:  10baseT/Half 10baseT/Full
                                         100baseT/Half 100baseT/Full
                                         1000baseT/Full
                                         2500baseT/Full
    Link partner advertised pause frame use: Symmetric Receive-only
    Link partner advertised auto-negotiation: Yes
    Link partner advertised FEC modes: Not reported
    Speed: 1000Mb/s
    Duplex: Full
    Port: MII
    PHYAD: 32
    Transceiver: internal
    Auto-negotiation: on
    Supports Wake-on: pumbg
    Wake-on: g
    Current message level: 0x00007fff (32767)
                   drv probe link timer ifdown ifup rx_err tx_err tx_queued intr tx_done rx_status pktdata hw wol
    Link detected: yes

I noticed between the two ethtool outputs On the NAS: the advertised speeds of the partner (desktop) do not show 2.5G speeds On the Pi: advertised speed now shows 2.5g but it still connects at 1g.

bb-qq commented 1 year ago

CAC-1420 only detected as USB2 device on any USB port.

This symptom is strange.

chvvkumar commented 1 year ago
  • If you connect CAC-1420 to your PC will it be recognized as a USB 3.0 device?

Yes, it is recognized as a SuperSpeed device on my Windows desktop using USB Device Tree Viewer: https://www.uwe-sieber.de/usbtreeview_e.html

    =========================== USB Port1 ===========================

Connection Status        : 0x01 (Device is connected)
Port Chain               : 1-24-1
Properties               : 0x01
 IsUserConnectable       : yes
 PortIsDebugCapable      : no
 PortHasMultiCompanions  : no
 PortConnectorIsTypeC    : no
ConnectionIndex          : 0x01 (Port 1)
CompanionIndex           : 0
 CompanionHubSymLnk      : USB#VID_174C&PID_2074#5&2a6ec909&0&8#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
 CompanionPortNumber     : 0x01 (Port 1)
 -> CompanionPortChain   : 1-8-1

      ========================== Summary =========================
Vendor ID                : 0x0BDA (Realtek Semiconductor Corp.)
Product ID               : 0x8156
USB Version              : 3.2 Gen 1
Port maximum Speed       : SuperSpeed
Device maximum Speed     : SuperSpeed
Device Connection Speed  : SuperSpeed
Self powered             : no
Demanded Current         : 256 mA
Used Endpoints           : 4

      ======================== USB Device ========================

        +++++++++++++++++ Device Information ++++++++++++++++++
Friendly Name            : Realtek Gaming USB 2.5GbE Family Controller
Device Description       : Realtek Gaming USB 2.5GbE Family Controller
Device Path 1            : \\?\USB#VID_0BDA&PID_8156#401000001#{a5dcbf10-6530-11d2-901f-00c04fb951ed} (GUID_DEVINTERFACE_USB_DEVICE)
Device Path 2            : \\?\USB#VID_0BDA&PID_8156#401000001#{cac88484-7515-4c03-82e6-71a87abac361}\{57ca6c7e-ace0-4c17-bcbf-e060e7798639} (GUID_DEVINTERFACE_NET)
Device Path 3            : \\?\USB#VID_0BDA&PID_8156#401000001#{ad498944-762f-11d0-8dcb-00c04fc3358c}\{57ca6c7e-ace0-4c17-bcbf-e060e7798639} (GUID_NDIS_LAN_CLASS)
Kernel Name              : \Device\USBPDO-18
Device ID                : USB\VID_0BDA&PID_8156\401000001
Hardware IDs             : USB\VID_0BDA&PID_8156&REV_3104 USB\VID_0BDA&PID_8156
Driver KeyName           : {4d36e972-e325-11ce-bfc1-08002be10318}\0016 (GUID_DEVCLASS_NET)
Driver                   : \SystemRoot\System32\DriverStore\FileRepository\rtucx21x64.inf_amd64_0fee41a4ed424d5a\rtucx21x64.sys (Version: 11.1.621.2021  Date: 2022-05-07)
Driver Inf               : C:\Windows\inf\rtucx21x64.inf
Legacy BusType           : PNPBus
Class                    : Net
Class GUID               : {4d36e972-e325-11ce-bfc1-08002be10318} (GUID_DEVCLASS_NET)
Service                  : rtucx21x64
Enumerator               : USB
Location Info            : Port_#0001.Hub_#0003
Location IDs             : PCIROOT(0)#PCI(1400)#USBROOT(0)#USB(24)#USB(1), ACPI(_SB_)#ACPI(PC00)#ACPI(XHCI)#ACPI(RHUB)#ACPI(SS08)#ACPI(EP01)
Container ID             : {d180beb6-017a-5986-8625-5465a523528c}
Manufacturer Info        : Realtek
Capabilities             : 0x94 (Removable, UniqueID, SurpriseRemovalOK)
Status                   : 0x0180600A (DN_DRIVER_LOADED, DN_STARTED, DN_DISABLEABLE, DN_REMOVABLE, DN_NT_ENUMERATOR, DN_NT_DRIVER)
Problem Code             : 0
WakeFromSleepState       : 1
Power State              : D0 (supported: D0, D1, D2, D3, wake from D0, wake from D1, wake from D2)

        +++++++++++++++++ Registry USB Flags +++++++++++++++++
HKEY_LOCAL_MACHINE
\SYSTEM\CurrentControlSet\Control\usbflags\0BDA81563104
 osvc                    : REG_BINARY 00 00

USB Info.txt

  • If you connect other USB 3.0 devices such as HDDs to the DS416Play, will they be recognized as USB 3.0 devices?

Yes, I connected a SanDisk flash drive and it is recognized properly:

chvvkumar@diskstation:~$ lsusb
|__usb1          1d6b:0002:0310 09  2.00  480MBit/s 0mA 1IF  (xhci_hcd 0000:00:14.0) hub
  |__1-5         f400:f400:0100 00  2.00  480MBit/s 200mA 1IF  (Synology DiskStation 6500739E2DE41647)
|__usb2          1d6b:0003:0310 09  3.00 5000MBit/s 0mA 1IF  (xhci_hcd 0000:00:14.0) hub
  |__2-2         0781:5583:0100 00  3.20 5000MBit/s 896mA 1IF  ( USB  SanDisk 3.2Gen1 0101635bf66043cccf033f652a345b35e7e201d84c96d249a4ec2e69e80d17cc01b900000000000000000000d5bd05e5ff17460083558107bf2d509b)
|__usb3          1d6b:0002:0310 09  2.00  480MBit/s 0mA 1IF  (Linux 3.10.108 etxhci_hcd-170202 Etron xHCI Host Controller 0000:04:00.0) hub
  |__3-2         051d:0002:0101 00  1.10  1.5MBit/s 2mA 1IF  (American Power Conversion Back-UPS ES 750G FW:908.W4 .D USB FW:W4  4B1614P44143  )
|__usb4          1d6b:0003:0310 09  3.00 5000MBit/s 0mA 1IF  (Linux 3.10.108 etxhci_hcd-170202 Etron xHCI Host Controller 0000:04:00.0) hub
chvvkumar commented 1 year ago

Actually, not sure what happened but after I removed the USB Flash drive and reinstalled the USB NIC, it started working fine!

Only difference I can see is, for some reason the first time around the adapter was hosted on usb3 hub but this time it is on usb2. You can see this if you compare the lsusb output from my first post and from below. In both instances the front USB3 port was used.

Here's the relavent output from dmesg, ethtool and ifconfig:

[180935.423945] usb 2-2: new SuperSpeed USB device number 3 using xhci_hcd
[180935.442022] usb 2-2: Parent hub missing LPM exit latency info.  Power management will be impacted.
[180935.578117] usb 2-2: reset SuperSpeed USB device number 3 using xhci_hcd
[180935.596038] usb 2-2: Parent hub missing LPM exit latency info.  Power management will be impacted.
[180935.613427] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88010eebfc80
[180935.623690] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88010eebfcc0
[180935.633981] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88010eebfd00
[180935.716873] r8152 2-2:1.0 eth2: v2.17.1 (2023/06/13)
[180935.722554] r8152 2-2:1.0 eth2: This product is covered by one or more of the following patents:
                        US6,570,884, US6,115,776, and US6,327,625.
[180935.740355] r8152 2-2:1.0 eth2: chip rev 14
[180935.745172] r8152 2-2:1.0 eth2: rx_buf_sz will be overridden to 16384

chvvkumar@diskstation:~$ lsusb
|__usb1          1d6b:0002:0310 09  2.00  480MBit/s 0mA 1IF  (xhci_hcd 0000:00:14.0) hub
  |__1-5         f400:f400:0100 00  2.00  480MBit/s 200mA 1IF  (Synology DiskStation 6500739E2DE41647)
|__usb2          1d6b:0003:0310 09  3.00 5000MBit/s 0mA 1IF  (xhci_hcd 0000:00:14.0) hub
  |__2-2         0bda:8156:3104 00  3.20 5000MBit/s 256mA 1IF  (Realtek USB 10/100/1G/2.5G LAN 401000001)
|__usb3          1d6b:0002:0310 09  2.00  480MBit/s 0mA 1IF  (Linux 3.10.108 etxhci_hcd-170202 Etron xHCI Host Controller 0000:04:00.0) hub
  |__3-2         051d:0002:0101 00  1.10  1.5MBit/s 2mA 1IF  (American Power Conversion Back-UPS ES 750G FW:908.W4 .D USB FW:W4  4B1614P44143  )
|__usb4          1d6b:0003:0310 09  3.00 5000MBit/s 0mA 1IF  (Linux 3.10.108 etxhci_hcd-170202 Etron xHCI Host Controller 0000:04:00.0) hub

chvvkumar@diskstation:~$ sudo ethtool eth2
Settings for eth2:
    Supported ports: [ MII ]
    Supported link modes:   10baseT/Half 10baseT/Full
                            100baseT/Half 100baseT/Full
                            1000baseT/Full
                            2500baseX/Full
    Supported pause frame use: No
    Supports auto-negotiation: Yes
    Supported FEC modes: Not reported
    Advertised link modes:  10baseT/Half 10baseT/Full
                            100baseT/Half 100baseT/Full
                            1000baseT/Full
                            2500baseX/Full
    Advertised pause frame use: Symmetric Receive-only
    Advertised auto-negotiation: Yes
    Advertised FEC modes: Not reported
    Link partner advertised link modes:  10baseT/Half 10baseT/Full
                                         100baseT/Half 100baseT/Full
                                         1000baseT/Full
    Link partner advertised pause frame use: No
    Link partner advertised auto-negotiation: Yes
    Link partner advertised FEC modes: Not reported
    Speed: 2500Mb/s
    Duplex: Full
    Port: MII
    PHYAD: 32
    Transceiver: internal
    Auto-negotiation: on
    Supports Wake-on: pumbg
    Wake-on: g
    Current message level: 0x00007fff (32767)
                   drv probe link timer ifdown ifup rx_err tx_err tx_queued intr tx_done rx_status pktdata hw wol
    Link detected: yes
bb-qq commented 1 year ago

If you insert the USB 3.0 connector slowly, it will be recognized as a USB 2.0 device. It sounds like a lie, but it is true. Your case may be related to this.

Since your problem seems to be solved and I have added this issue to the troubleshooting page, I am closing this issue.