DS916+ DSM 7.1.1-42962 Update 6 - driver 2.17.1-1 unstable does not work

johnbradley101 commented 12 months ago

Description of the problem

Unstable Club 3D CAC-1420 USB 3.2 Gen1 Adapter Type A to 2.5 Gigabit Ethernet. I can get it to run and it works fine for a period of time. then it stops working and it usually needs a system restart to bring it back up. I can enable the driver and get the USB adapter to appear as LAN 3. It works well for a period of time and they it becomes unresponsive and I have to revert to the built in ethernet ports at 1Gbps. When it works I am able to transfer files at 200-240 MB per sec and the speed is consistent.

Description of your products

Synology DS916+, 8GB RAM, Linux synology 3.10.108 #42962 SMP Mon May 29 14:35:41 CST 2023 x86_64 GNU/Linux synology_braswell_916+ DSM 7.1.1-42962 Update 6 Club 3D CAC-1420 USB 3.2 Gen1 Adapter Type A to 2.5 Gigabit Ethernet

bb-qq Driver version 2.17.1-1

the product name of your NAS model

and output of uname -a command

DSM version x.x

the product name of the ethernet dongle

Description of your environment

Windows 10 PC -> Zyxel XGS1250-12 switch using Cat6 cable, 10Gb port, running at 2.5gbps --> No issues with the PC's neetwork connection: it connects to the rest ofth ge LAN and the internet without issues.

Nas -> Zyxel XGS1250-12 switch using Cat6 cable, 10Gb port, running at 2.5gbps Nas -> Zyxel XGS1250-12 switch using Cat6 cable, 1Gb port, running at 1gbps (I'm using this as a fallback when the USB 2.5gb adapter fails)

The lan cables are only a few metres long and in the same room as the PC.

Output of `dmesg` command

see attached file

Output of `lsusb` command

|usb1 1d6b:0002:0310 09 2.00 480MBit/s 0mA 1IF (xhci_hcd 0000:00:14.0) hub |1-5 f400:f400:0100 00 2.00 480MBit/s 200mA 1IF (Synology DiskStation 650065AEA6E41658) |usb2 1d6b:0003:0310 09 3.00 5000MBit/s 0mA 1IF (xhci_hcd 0000:00:14.0) hub |2-2 0bda:8156:3000 00 3.20 5000MBit/s 512mA 1IF (Realtek USB 10/100/1G/2.5G LAN 000000001) |usb3 1d6b:0002:0310 09 2.00 480MBit/s 0mA 1IF (Linux 3.10.108 etxhci_hcd-170202 Etron xHCI Host Controller 0000:04:00.0) hub |3-1 2109:2817:9023 09 2.10 480MBit/s 0mA 1IF (VIA Labs, Inc. USB2.0 Hub ffffff94ffffffb4ffffff94ffffffb4) hub |3-1.4 051d:0002:0106 00 1.10 1.5MBit/s 24mA 1IF (American Power Conversion Back-UPS XS 950U FW:925.T2 .I USB FW:T2 3B1718X08717 ) |3-2 045b:0209:0100 09 2.10 480MBit/s 0mA 1IF ( ffffffd1ffffffb2ffffffdbffffffad) hub |usb4 1d6b:0003:0310 09 3.00 5000MBit/s 0mA 1IF (Linux 3.10.108 etxhci_hcd-170202 Etron xHCI Host Controller 0000:04:00.0) hub |4-1 2109:0817:9023 09 3.10 5000MBit/s 0mA 1IF (VIA Labs, Inc. USB3.0 Hub ffffff94ffffffb4ffffff94ffffffb0) hub |4-1.1 174c:1153:0100 00 3.00 5000MBit/s 0mA 1IF (Ugreen Ugreen Storage Device 26A1EE83184C) |4-1.2 1058:25ed:1031 00 3.10 5000MBit/s 8mA 1IF (Western Digital My Book 25ED 59354A5A42563055) |__4-2 045b:0210:0100 09 3.00 5000MBit/s 0mA 1IF ( ffffffd1ffffffb2ffffffdbffffffa0) hub

Output of `ifconfig -a` command

Taken when the adapter IS working docker0 Link encap:Ethernet HWaddr 02:42:E5:84:70:3D inet addr:172.17.0.1 Bcast:172.17.255.255 Mask:255.255.0.0 UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped: dmesg.txt 0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)

docker018 Link encap:Ethernet HWaddr 36:69:17:F4:F6:26 UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)

docker0e3 Link encap:Ethernet HWaddr 86:5C:33:0D:B2:3A BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)

eth0 Link encap:Ethernet HWaddr 00:11:32:60:BE:85 inet addr:192.168.0.21 Bcast:192.168.0.255 Mask:255.255.255.0 inet6 addr: fe80::211:32ff:fe60:be85/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:9000 Metric:1 RX packets:17793 errors:0 dropped:0 overruns:0 frame:0 TX packets:22698 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:11420385 (10.8 MiB) TX bytes:20595957 (19.6 MiB)

eth1 Link encap:Ethernet HWaddr 00:11:32:60:BE:86 inet addr:169.254.175.207 Bcast:169.254.255.255 Mask:255.255.0.0 UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)

eth2 Link encap:Ethernet HWaddr A0:CE:C8:E8:8F:EE inet addr:192.168.0.20 Bcast:192.168.0.255 Mask:255.255.255.0 inet6 addr: fe80::a2ce:c8ff:fee8:8fee/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:2031 errors:0 dropped:0 overruns:0 frame:0 TX packets:219 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:178151 (173.9 KiB) TX bytes:40173 (39.2 KiB)

lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:65536 Metric:1 RX packets:1240 errors:0 dropped:0 overruns:0 frame:0 TX packets:1240 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:174359 (170.2 KiB) TX bytes:174359 (170.2 KiB)

sit0 Link encap:IPv6-in-IPv4 NOARP MTU:1480 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)

johnbradley101 commented 12 months ago

dmesg.txt

bb-qq commented 11 months ago

Does the same problem occur when using CAC-1420 with a 1 Gbps link?
Is it the same when using the older driver 2.16.3-4?

johnbradley101 commented 11 months ago

Thanks for coming back to me. I moved the cable to a 1 Gbps port :

same Cat6 cable
and same switch (just a different port)
So far it's been stable for about 30 hours: The highlighted time is when the change took place.

I haven't changed the driver yet. -> I was going to swap over to a different 10gb port on the switch (the one used by my PC) to rule out a dodgy port on the switch.

johnbradley101 commented 11 months ago

In the device settings I have also changed IEEE 802.3az EEE to disabled :

I wonder if this energy saving feature is causing the issue

johnbradley101 commented 11 months ago

so far so good.... the connection has been solid and has remained up overnight. I think it must be the IEEE 802.3az EEE : energy saving setting. .

I'm going to close this issue as resolved: ensure the energy saving settings are set to disabled to avoid the adapter becoming unresponsive and being dropped by Synology.

johnbradley101 commented 11 months ago

thanks for all your help and the awesome driver.

bb-qq / r8152