bcc-code / bcc-media-app

[BCC Media] Video-on-demand app for iOS and Android
https://apps.apple.com/no/app/brunstadtv/id913268220
Apache License 2.0
16 stars 3 forks source link

Fix missing rudderstack events on iOS #244

Closed andreasgangso closed 1 year ago

andreasgangso commented 1 year ago

seems to have started 4.6.1

Image

andreasgangso commented 1 year ago

https://github.com/rudderlabs/rudder-sdk-flutter/issues/116

mulundapm commented 1 year ago

Not sure if its related, but the total count of Bible Kids application_install event has been decreasing day by day. 2 days ago was 2880, yesterday was 2850 and today went down to 2810. Not sure how application_install is triggered but total count should only be increasing right?

https://metabase.bcc.media/question/477-bible-kids-app-download

andreasgangso commented 1 year ago

Not sure if its related, but the total count of Bible Kids application_install event has been decreasing day by day. 2 days ago was 2880, yesterday was 2850 and today went down to 2810. Not sure how application_install is triggered but total count should only be increasing right?

https://metabase.bcc.media/question/477-bible-kids-app-download

@KillerX needs to look into why its decreasing but I checked the earliest "receivedAt" dates in zTracks and it seems to cut off exactly 2 months ago. image

the query, metabase

andreasgangso commented 1 year ago

The root cause here seems to be that the newer rudder sdks are sending gzipped payloads, which our self-hosted rudderstack is rejecting because we are still on a very old version. @KillerX needs to update to the latest (1.12.2)

KillerX commented 1 year ago

@andreasgangso the view is cutting off at 60 days ((c) Rudderstack). I can make a (or multiple) views that include more data. This is primarily to limit data processed.

andreasgangso commented 1 year ago

We're now on rudder-server v1.12.2 so you should see events start rolling in the next few hours @mulundapm. The devices should be sending the missing data from the last few days too. (so remember to use "original timestamp")

mulundapm commented 1 year ago

Will create another issue for Matjaz to create views that include more data