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bcgov / PSA-DJ-program

For the Digital Journey's program area planning.
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SL Review - Communication with senior leaders before the review process starts #18

Open fazil-ey opened 2 years ago

fazil-ey commented 2 years ago

The scope of this story has changed, now only ADMs need to fill the form. Also see #15, might be a duplicate.

Notes from UX Sessions-

  1. Time/deadlines need to be communicated
  2. Encourage people to consult people who have worked closely with the senior leader or to have a conversation with the senior leader
  3. Ensuring eligible senior leaders know about the process so that they don't feel excluded.
  4. Making it clear that this is an iterative improvement over the previous process & we are still working on resolving the issues with previous SL review initiatives.

Action items -

  1. We need to decide where this communication will sit.
    • Do we need a page on Careers & MyHR website
    • Do we need to include it in the emails sent
    • OR is the "about the review process" section in the form enough
  2. We need to start drafting the copy

We want to ensure the following in all communications around the senior leader review process -

  1. We want to be transparent about the review process. Those who will go through the review process & even those who are not eligible yet to go through review process should clearly understand the process.
    • We also want to be transparent about how this data will be used. Will i get an advantage in being considered for an ADM role? Is this just to get comprehensive feedback from my supervisor & other ADMs? Is this just to get targeted learning development programs?
  2. We want to ensure senior leaders understand the value of going through the review process.
  3. However, we also want to ensure they understand that this is a completely voluntary process. It is not necessary to go through the review process to apply for an ADM/DM position at a later stage.
  4. We also want to ensure both senior leaders & supervisors understand the timelines before which they need to complete the form, have the conversation and sign off

To achieve this the following ideas have been proposed -

  1. A landing page before the SLR form is accessed
  2. An FAQ page
  3. A popup/banner message the lets people know if they are ineligible to go through the review process.
  4. The email they receive with the link to the landing page

Action items -

  1. We need to decide which of these ideas we will implement for MVP
  2. We need to start drafting the copy
MeghanStothers commented 2 years ago

The communications plan and tactics are not in scope for the PSA/TES scrum team, although this work is important when considering the user/audience experience and how/where they will access the form.

Communication planning will be initiated and managed by the SL team (and supported by PIE - Andrea Gillis (corporate) and or Lauren Grindler (PSA). The plan will help the SL team determine communications objectives and outline the recommended tactics and key messages.

The Careers and MyHR content team will also support development of any content development that is needed for the Careers & MyHR website as a tactic within the communications plan. This work can begin asap and should complement the communications plan.

Recommendation to SL to get in touch with PIE/Comms as soon as possible.

HasanSifat commented 2 years ago

One of the considerations and decisions to be made is to have all content related to senior leaders in a TEAMS channel and the link to the form and all relevant content will be available there. - @JodiLittle

JodiLittle commented 2 years ago

Eddie is looking into what is the best option - MS Teams or Compass. Pros/Cons/Recommendation. Decision to come

JodiLittle commented 2 years ago

Eddie is working on the design of the MS Teams Channel for ADMs to access the form and supporting information. Targeting Oct 4 to be ready for UX testing of form