Student user to navigate to a Contact us tab or phone icon at the bottom of the pages to contact SABC Support

[astridSABC]

User story As a student user, I want to submit or receive a support request from within the student dashboard, so that the student self service can be further enhanced instead of navigating back to the SABC website.

Acceptance Criteria

• [ ] Create ability for student to navigate to a contact us tab.
• [ ] Add a phone icon at the bottom of the page with the support number with content that remains static on mouseouver until cursor is moved away
• [ ] Add content: Source "1-800-561-1818 (Toll-free from within Canada and the US) + 1-778-309-4621 (From outside North America)"
• [ ] Add 'Need Help?' section on the side of the Application Form (See Fig 2 below)

Sample source: Chat icon Fig 1

Fig 2

Sample of location

Or phone icon

Additional context

• SABC contact methods are primarily phone or e-mail, but allowing support requests from within the student dashboard could streamline student experience
• Student self-service would be further enhanced with ability to submit/receive support requests from within their dashboard rather than navigating back to the SABC website to find contact info.

Ref. Future enhancement list > Current enhancements inventory and #3006 Also see #3367

[astridSABC]

@JerPearson pls review content and if icon is suitable

[JerPearson]

@astridSABC I like the headset/phone icon imbedded on the pages that shows contact info when hovered on. Are you suggesting both the icon as well as the help info in the left column? Displaying full contact info on every page may need to be run past Service Delivery as they may have opinion on making this so prominent and the impacts on self service.

[astridSABC]

Suggesting headset/phone icon embedded on the page only. Then if a student gets really stuck they could contact SABC. Furthermore, the "Need help" section that is on the home page is on the footer banner of the application modals (?). Currently, the student has to save what they are doing and go back to the home page to click on the Help centre link.